Director of Community Management

PMP Management•Los Angeles, CA

4h•$100,000 - $120,000

About The Position

PMP is seeking a Division Director of Community Management for its Los Angeles Division. As a key member of the Leadership Team, this role oversees an assigned division and its community management team, providing guidance, mentorship, operational oversight, and strategic direction while ensuring company goals, deadlines, client expectations, and compliance requirements are met. The Director is also responsible for fostering an engaging, supportive, high-performing team culture that reflects PMP’s values. The position leads and develops staff, oversees daily divisional operations and service delivery, supports client relationships, and oversees compliance and financial processes such as billing, invoice processing, and budget adherence. The Director represents PMP with clients, boards, vendors, team members, and industry partners, and may lead or support special projects and operational initiatives. The role may involve occasional evening, weekend, holiday, or emergency matters and participation in an assigned on-call schedule.

Requirements

At least five years of experience as an HOA portfolio manager or on-site community manager.
At least three years of experience in a management, supervisory, or leadership role.
Proven ability to motivate, inspire, develop, and hold a team accountable.
Exceptional written and verbal communication skills.
Proficiency in Microsoft Word and Excel.
Ability to review and understand budgets and financial statements.
Strong organizational, prioritization, and problem-solving skills.
Professional, honest, responsible, optimistic, and collaborative demeanor.

Nice To Haves

Four-year college degree preferred.
CMCA or similar professional designation preferred.

Responsibilities

Lead, mentor, train, and support community association management staff.
Support hiring, onboarding, training, performance management, and staff development.
Motivate team members and hold them accountable to company standards, client expectations, and performance goals.
Schedule and conduct regular staff touch-base meetings and team functions; attend mandatory company functions.
Foster a positive, collaborative, and solutions-oriented work environment.
Oversee day-to-day operations for the assigned division and ensure deadlines, deliverables, service standards, and division goals are met.
Assess company and staffing needs and identify ways to improve service delivery methods, procedures, and programs.
Manage customer and staff concerns and make decisions consistent with company policies, procedures, and best practices.
Recommend, develop, and implement initiatives to improve operational effectiveness, efficiency, and cost management.
Lead or support special projects and operational initiatives as assigned.
Participate in client meetings on behalf of PMP leadership as needed and support responsive communication, professional service, and effective issue resolution.
Represent PMP professionally in interactions with clients, boards, vendors, team members, and industry partners.
Ensure adherence to company policies and procedures and applicable corporate, civil code, state, and federal requirements.
Oversee division billing and invoice processing in accordance with company procedures.
Assist with annual budget preparation and monitor adherence to the division budget.
Stay informed about trends, laws, best practices, and innovations in community management and community programming.
Attend and participate in relevant professional group meetings as appropriate.
Communicate clearly and constructively, listen objectively, keep commitments, keep others informed, address problems constructively, and model PMP’s values and inclusive professionalism.
Directly or indirectly oversee assigned community association management staff; coach and support team members in alignment with company standards.
Provide guidance on escalated client, board, homeowner, staff, and operational matters.
Be available for occasional evening, weekend, holiday, or emergency matters as business needs require, and participate in the on-call schedule as assigned.