Director of Operations - Community Living Services

NATIONAL CENTER ON INSTITUTIONS AND•Milford Mill, MD

1d•$90,000 - $90,000•Onsite

About The Position

The Director of Community Living Services leads the overall administration, management, and strategic oversight of NCIA’s large, multi-site Adult Community Living program serving individuals with intellectual and developmental disabilities. Reporting to the Executive Director, the Director ensures quality service delivery, regulatory compliance, fiscal accountability, and person-centered supports. The role provides strategic leadership, operational oversight, and supervision of Community Living management teams, with a focus on safe and supportive residential environments and meaningful outcomes for individuals served.

Requirements

Five years of experience managing multiple Community Living or residential service sites.
Five years of progressive supervisory and leadership experience.
Valid Maryland driver's license with an acceptable driving record.
Ability to work flexible hours, including evenings, weekends, and on-call responsibilities.

Nice To Haves

Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field.

Responsibilities

Provide leadership and oversight for multiple Community Living residential programs.
Supervise and support Community Living management staff and health services personnel.
Ensure compliance with DDA, LTSS, the Community Settings Rule, and other regulatory requirements.
Drive quality assurance initiatives and continuous service improvement.
Partner with Human Resources on recruitment, retention, employee relations, and workforce development.
Monitor staffing models, operational performance, and program outcomes.
Support admissions, transitions, incident management, and risk mitigation processes.
Build strong relationships with families, regulatory agencies, and community stakeholders.
Participate in on-call leadership responsibilities and maintain a visible presence across residential sites.