Director of Commercial Business

JP McHale Pest Management • Buchanan, NY

4d

About The Position

The Director of Commercial Business manages JP McHale’s Commercial Business across its branches, ensuring service teams meet operational requirements and goals. Reporting to the VP of Operations, this role leads Platform Branch Managers and oversees commercial technical operations, with a focus on satisfying clients and achieving branch goals. The position spends 40% to 60% of its time in the field coaching Branch Managers and service team members. It also supports operational improvement, acquisition assessments, client relationships, and the onboarding and retention of new business.

Requirements

• Bachelor’s degree in Business Administration or a closely related field.
• At least 4 to 8 years of related leadership experience.
• Strong verbal, written, and presentation communication skills.
• Organizational skills and ability to multitask.
• Strong decision-making ability, including the ability to think through complex situations and adapt by thinking outside the box.
• Ability to plan, budget, organize, carry out, and evaluate operational objectives, goals, and mission.
• Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to lead, coach, and supervise personnel one-on-one and in group settings.
• Ability to collaborate with all departments and employees within the organization.

Nice To Haves

• Background in pest control, termite, and/or wildlife control.
• Strategic leadership focus on delivering exceptional customer service.

Responsibilities

• Provide strategic thought leadership to continuously improve company operations.
• Recruit, select, train, coach, motivate, and develop Branch Managers and Supervisors.
• Spend 40% to 60% of time in the field directly coaching Branch Managers and Service Team members.
• Assist the VP of Operations in assessing appropriate acquisitions.
• Assist Branch Managers in organizing daily, weekly, and monthly activities.
• Ensure Branch Managers and Service Centers adhere to standard operating procedures.
• Ensure each branch achieves budgeted growth, sales, profitability, and service goals.
• Enforce company policies, guidelines, and standard operating procedures.
• Help Managers build efficient service routes, processes, and standards for the commercial market.
• Set an example for Service Teams in client satisfaction, work ethic, attitude, and commitment.
• Strengthen client relationships through professionalism, communication, and results.
• Work closely with sales and leadership teams to onboard and retain new business.
• Perform other duties as needed or assigned by the VP of Operations.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life insurance.
• Company-paid short-term disability.
• Optional supplemental benefits.
• 401(k) plan with company match.
• Weekly pay.
• Convenient direct paycheck deposit.
• Team Member reward and recognition program.
• Eight paid holidays.
• Paid Time Off.
• Team Member referral bonuses.
• Opportunities to participate in community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director