Director of Commercial and Ancillary Services

AIR Communities•Denver, CO

13d•$150,000 - $170,000•Onsite

About The Position

AIR Communities is seeking a strategic, analytically driven Director of Commercial and Ancillary Services to lead financial management, commercial leasing, lease administration, and ancillary revenue performance across its portfolio. Reporting to the Vice President, Commercial & Ancillary Services, this role focuses on maximizing revenue, improving operational performance, strengthening commercial tenant relationships, and supporting long-term asset strategy through financial analysis, forecasting, revenue optimization, and disciplined execution. The Director partners with Accounting, Property Operations, Asset Management, and other business partners to turn financial and operational data into actionable insights, identify revenue opportunities, and ensure commercial and ancillary programs are administered accurately and effectively. The role combines strategic thinking, financial expertise, operational discipline, and collaborative leadership. It also involves partnering closely with the Vice President, mentoring at least one direct report, and advancing departmental and portfolio-wide objectives. This is an in-office position five days per week. The role oversees commercial leasing strategy and agreements, lease and contract administration, financial planning and reporting, parking and other ancillary revenue programs, and cross-functional process improvement and leadership.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, Real Estate, or a related field.
Significant experience in financial planning and analysis, commercial real estate, property operations, commercial leasing, ancillary revenue management, or a related discipline.
Experience developing budgets, forecasts, financial models, variance analyses, and executive-level reporting.
Advanced proficiency in Microsoft Excel, including complex formulas, PivotTables, financial modeling, and data analysis.
Proficiency in Microsoft Office applications and Power BI.
Experience analyzing financial performance, identifying revenue opportunities, and translating complex data into actionable recommendations.
Experience managing or overseeing commercial leases, contract administration, tenant relationships, accounts receivable, billing, or related financial and operational processes.
Demonstrated ability to collaborate across departments and influence stakeholders without relying solely on direct authority.
Experience providing leadership, guidance, or mentorship to team members.
Strong organizational skills, attention to detail, communication abilities, and sound business judgment.
Ability to balance strategic priorities with operational execution in a fast-paced, evolving environment.

Nice To Haves

Experience in multifamily real estate, commercial real estate, retail leasing, or real estate investment trust operations.
Experience overseeing parking revenue, ancillary services, or other property-related revenue programs.
Proficiency in SQL, VBA, and/or other tools used to automate reporting, improve data analysis, and streamline processes.
Experience with financial planning, reporting, and property management systems, including Hyperion or comparable platforms.
Experience preparing executive presentations and communicating financial performance, risks, and opportunities to senior leadership.

Responsibilities

Develop and execute commercial leasing strategies that support asset objectives, resident needs, tenant quality, and long-term revenue goals while maintaining a high-quality commercial and retail tenant mix.
Evaluate prospective tenants and commercial opportunities based on financial performance, tenant suitability, market considerations, and asset strategy.
Lead or oversee negotiation of commercial leases, renewals, extensions, amendments, and other agreements with the Vice President and internal partners.
Identify opportunities to increase commercial rent, parking income, and other ancillary revenues through leasing, pricing, contract terms, and program performance.
Build relationships with commercial tenants, brokers, and external partners to support leasing, tenant retention, and revenue growth.
Monitor commercial and ancillary performance, identify trends and opportunities, and recommend initiatives to improve financial results and operational effectiveness.
Oversee the accuracy and completeness of the commercial lease database, including lease terms, financial obligations, and supporting documentation.
Ensure commercial lease setup, recurring rent charges, monthly billings, and applicable expense estimates are accurate and timely.
Monitor critical lease dates, renewals, expirations, contractual obligations, and compliance requirements.
Maintain complete tenant files and current Certificates of Insurance, and maintain accurate ancillary services contract records.
Establish processes, documentation, and controls for lease and contract administration, billing, reporting, data integrity, and coordination across teams.
Lead annual budgets, monthly forecasts, variance analyses, and long-range financial plans for commercial and ancillary revenue programs.
Prepare executive reporting and presentations on commercial rent, parking, ancillary revenues, operating performance, trends, risks, and opportunities.
Analyze actual results against budget and forecast, identify performance drivers and emerging risks, and recommend corrective actions and improvements.
Monitor accounts receivable, delinquency trends, collections, and outstanding balances, partnering with appropriate teams to improve collection performance.
Partner with Accounting to complete annual Common Area Maintenance reconciliations and future-year expense estimates accurately and on time.
Oversee the financial performance and administration of parking and other ancillary revenue programs, improving revenue, service delivery, contract management, and resident and tenant experience.
Serve as a key point of contact for property teams regarding commercial tenants, lease matters, and ancillary service programs.
Collaborate with Property Operations and internal partners to resolve tenant concerns, address operational challenges, and support property-level execution.
Support consistent program administration, clear accountability, and effective communication across corporate and property teams.
Develop reporting and analytical tools to help stakeholders monitor performance, identify trends, and make operational decisions.
Work with the Vice President to establish priorities and advance departmental goals in a collaborative, shared-responsibility environment.
Provide guidance, coaching, and mentorship to at least one direct report.
Partner with Accounting, Property Operations, Asset Management, and other stakeholders to align financial objectives, leasing strategy, operational execution, and reporting.
Identify improvements to financial processes, reporting capabilities, data quality, and operational efficiency.
Document policies, procedures, and process flows to promote consistency, accuracy, and effective internal controls.
Participate in special projects, cross-functional initiatives, and strategic planning efforts that support revenue growth and business performance.
Foster a collaborative, accountable, and team-oriented culture consistent with AIR Communities' values.

Benefits

Competitive base salary and annual bonus opportunities.
25% rent discount.
Medical, dental, vision, and life insurance options.
HSA with company-sponsored contributions and traditional and dependent care FSA options.
Company-paid short- and long-term disability.
401(k) with 6% company contributions.
Paid vacation, 14 paid holidays, and paid sick time.
Tuition assistance program.
Commuter benefits and pet insurance.
Up to 100% reimbursement for job-related professional certification or licensing curricula.
Paid parental leave of up to 16 weeks following the birth or adoption of a child.
Consumer discounts on products and services, including travel planning, wireless phones, health and fitness, and home appliances.
15 hours of paid time annually for community service.
Professional development and career growth opportunities, including leadership training and performance improvement courses.