Director of Cloud Engineering

OpenLoop Health•Des Moines, IA

7h•Remote

About The Position

OpenLoop is a telehealth support company that helps organizations deliver virtual care to patients across a range of specialties in all 50 states. The Director of Cloud Engineering will own the strategy, architecture, and operation of OpenLoop’s cloud platform, primarily on AWS, and support platform needs across OpenLoop and its subsidiaries. This leader will define the multi-year cloud roadmap and make decisions on platform standards and technology trade-offs. The role leads and develops cloud and infrastructure engineers and managers, builds a culture of ownership and operational rigor, and enables product teams to deliver safely through infrastructure as code, automation, CI/CD, and self-service tooling. The Director partners with Security and Compliance to build HIPAA, SOC 2, and HITRUST controls into the platform, and works with SRE to establish reliability, observability, and incident response standards for systems supporting patient care. The Director is accountable for resilience, capacity planning, backup and recovery, cloud cost visibility and optimization, forecasting, tagging, and cost accountability. They also communicate infrastructure options and constraints to Product, Engineering, Security, and Finance leaders. The role is remote within the U.S., with collaboration anchored around Central time.

Requirements

10+ years of experience in infrastructure, cloud, or platform engineering.
4+ years of experience leading engineering teams; experience leading managers of managers is preferred.
Deep, hands-on experience architecting and operating production workloads in AWS.
Strong command of infrastructure as code, including Terraform.
Experience with containers and orchestration, including Docker, Kubernetes/EKS, or ECS.
Experience with CI/CD.
A proven track record of improving reliability, security posture, and cloud cost efficiency at scale.
Experience operating in regulated environments such as HIPAA, SOC 2, HITRUST, PCI, or similar.
Clear communication skills and the ability to set direction, explain rationale, and influence executives and engineers.

Nice To Haves

Experience with GCP or Azure.
Healthcare or health tech experience, including systems that handle PHI.
Experience leading cloud migrations, account or landing-zone redesigns, or platform consolidation after acquisitions.
Familiarity with AI/ML infrastructure, including GPU workloads, model hosting, and data pipelines.
AWS Professional-level certifications or equivalent.
Experience leading managers of managers.

Responsibilities

Define the multi-year roadmap for OpenLoop’s cloud platform, including account structure, networking, compute, data, and disaster recovery.
Make final decisions on platform standards and technology trade-offs.
Hire, develop, and lead cloud and infrastructure engineers and managers; set expectations and develop technical leaders.
Drive repeatable infrastructure through Terraform or equivalent, CI/CD, automation, and self-service tooling.
Partner with Security and Compliance to embed HIPAA, SOC 2, and HITRUST controls, including identity and access, encryption, logging, audit readiness, and vulnerability management.
Set SLOs, monitoring, and incident response standards with SRE.
Own capacity planning, resilience, and backup and recovery for systems supporting patient care.
Manage cloud spend visibility and optimization, and establish forecasting, tagging, and cost accountability.
Translate infrastructure constraints into clear options for Product, Engineering, Security, and Finance leaders.
Support platform needs across OpenLoop and its subsidiaries.