Director of Clinical Transformation

Predoc

About The Position

Predoc is hiring its first Director of Clinical Transformation to lead customers from signed contracts through successful launch and early adoption. The role owns the customer onboarding experience from kickoff through implementation and launch, working closely with customers to understand their clinical operations and how those workflows change through adoption of Predoc’s product suite. The Director serves as a trusted liaison between customers and Predoc, leading cross-functional teams and creating accountability across stakeholders. The role combines hands-on customer implementation work with strategic improvement of Predoc’s partnership operations, implementation process, and ability to launch customers successfully and efficiently.

Requirements

10+ years of relevant experience within healthcare technology.
Experience owning complex customer implementations from kickoff through launch, ideally in a healthcare environment.
Experience working with clinical workflows, EHRs, and other clinical systems.
Strong problem-solving skills, including the ability to break down ambiguous and complex challenges, ask appropriate questions, make thoughtful decisions, and drive projects forward.
Strong people management skills, including direct management and cross-functional leadership.
Excellent communication skills and the ability to build trust with clinicians, operators, technical teams, and executives.
Strong documentation and process-design skills.
Strategic and detail-oriented.

Nice To Haves

Experience owning complex customer implementations in a healthcare environment.

Responsibilities

Own new customer onboarding and implementation from kickoff through launch.
Lead discovery sessions with clinical, operational, and technical stakeholders to understand workflows, roles, handoffs, decision points, documentation requirements, systems, and desired outcomes.
Develop a deep understanding of customer care delivery environments, including clinician and staff use of EHRs and other clinical systems.
Understand Predoc’s internal clinical operations, service delivery processes, capacity, and constraints, and incorporate them into workflow design and launch decisions.
Map current-state clinical workflows and identify opportunities for Predoc’s services to reduce friction, improve operations, or create value without disrupting care delivery.
Translate clinical and operational needs into implementation strategies covering workflow design, configuration decisions, requirements, scope, tradeoffs, and launch criteria.
Validate proposed workflows with customers, lead operational acceptance testing, and support initial live workflows to identify and resolve gaps.
Partner with technical implementation engineers to translate customer workflows into operational requirements and configuration decisions, validate feasibility, and resolve gaps with Product.
Build credibility and trust with clinicians, clinical operations leaders, informatics teams, EHR administrators, and technical stakeholders.
Program-manage implementations end to end, coordinating Product, Engineering, Clinical Operations, and customer teams to resolve dependencies, manage risk, and deliver successful launches.
Establish implementation plans, milestones, decision logs, readiness criteria, and success metrics that support accountability for customers and Predoc.
Build durable customer relationships and serve as the primary point of contact throughout onboarding and implementation.
Advocate for customer needs internally by surfacing recurring feedback about clinical workflows, EHR constraints, product behavior, services, and implementation processes, and helping translate insights into strategic decisions.
Create repeatable clinical workflow maps, playbooks, templates, checklists, and training materials based on implementation learnings.
Lead the handoff from implementation into ongoing partnership operations, ensuring customers and internal teams have the clinical, operational, and technical context needed to maintain momentum.