Director of Clinical Services (LCSW/LPCMH Required)

Kolmac Integrated Behavioral Health•Camden, DE

About The Position

The Director of Clinical Services at Kolmac Integrated Behavioral Health and its subsidiaries is ultimately responsible for the daily administration and supervision of clinical services. The role includes staffing programs and training and developing clinical staff, ensuring Addictions Counselors have the foundation needed to perform their responsibilities, and partnering with the Program Director to manage key performance indicators. The Director provides oversight to ensure compliance with company policies and procedures and is responsible for long- and short-term planning, program evaluation, and compliance with federal, state, local, and independent regulatory requirements. The Director leads and develops clinical teams, maintains fidelity to evidence-based, harm-reduction, and recovery-oriented care, and oversees clinical quality, documentation, performance, and compliance. The role also supports patient and program excellence through collaboration with organizational leaders, direct clinical coverage when needed, and crisis support. The Director works with HR and community partners, contributes to organization-wide training and outreach, and performs other duties as assigned. Direct reports include all clinical staff within the clinic or region.

Requirements

Master’s degree in a behavioral health-related field, such as Psychology, Social Work, or Counseling.
At least 5 years of experience working with individuals with substance use and co-occurring disorders.
At least 3 years of supervisory or management experience in a human services or behavioral health setting.
Experience working in harm reduction.
Experience working in an OTP setting.
LCPMH/LCSW licensure in Delaware.
Strong knowledge of CARF standards, state regulations, and DEA requirements.
Skills in providing group and individual counseling.
Excellent written, verbal, and documentation skills, including experience with electronic medical records.
Ability to lead engagingly, promote accountability, and support positive clinical outcomes.
Solid understanding of addiction, treatment approaches, and community drug trends.
Commitment to ethical and professional counseling standards.
Strong problem-solving, decision-making, and leadership abilities.

Nice To Haves

SUD Approved Supervisor status in Maryland.

Responsibilities

Oversee the daily administration and supervision of clinical services, including staffing programs and training and developing clinical staff.
Ensure Addictions Counselors have the foundation needed to perform their job responsibilities.
Partner with the Program Director to manage key performance indicators.
Ensure compliance with company policies and procedures and applicable federal, state, local, and independent regulatory requirements.
Plan for the short and long term, evaluate programs, and maintain regulatory compliance.
Partner with the Executive Director on interviewing, onboarding, training, scheduling, and performance management.
Conduct regular one-on-one supervision, annual reviews, and feedback sessions.
Address performance issues professionally and in alignment with company values.
Build a supportive, high-performing team culture.
Ensure adherence to the organization’s evidence-based, harm-reduction, and recovery-oriented care model.
Provide training and coaching in Motivational Interviewing, Cognitive Behavioral Therapy, and Trauma-Informed Care.
Observe groups and sessions to assess and improve clinical standards.
Safeguard clinical documentation integrity and compliance with policies and regulations.
Monitor clinical outcome KPIs, including patient retention, program completion, clinical outcomes, and average length of stay.
Ensure staff KPIs, such as counselor direct care hours, are met or exceeded.
Review and approve timecards, reports, and documentation.
Collaborate with the compliance team to maintain CARF and state regulatory readiness.
Address patient concerns promptly and thoughtfully to support patient satisfaction.
Partner with the Executive Director and Medical Director to improve programming and introduce evidence-based services.
Provide direct clinical coverage or reduced-caseload support when needed.
Support staff during patient crises and guide clinical interventions.
Partner with HR on onboarding and offboarding.
Lead or participate in organization-wide clinical trainings.
Build relationships with community partners to strengthen referral networks and program visibility.
Promote the organization’s services and mission.
Perform other duties as assigned.