Director of Clinical Services

Goodwin Living•Bailey's Crossroads, VA

About The Position

The Director of Clinical Services leads all clinical functions of Goodwin Living’s home health operation and serves as the backup for the Home Health Administrator. The role oversees clinical skills and competencies, documentation and timeliness, training on updated clinical documentation requirements such as OASIS, quality assurance, staff performance, episode management, and resource utilization. The position focuses on quality patient experience and fiscal responsibility. The Director helps ensure safe, economical, and efficient patient care consistent with accepted nursing and medical practices, federal and state regulations, ACHC standards, and payer criteria. They support policy development and enforcement, staff education and training, performance evaluation, quality improvement, and compliance with clinical and regulatory documentation requirements.

Requirements

Virginia or multistate professional license as an RN, PT, or OT.
Ability to communicate effectively in English, verbally and in writing.
Knowledge of the duties and functions of Home Health Care and its relationship to the healthcare continuum.
Readily available transportation, a valid state Driver’s License, and proof of insurance.
Knowledge of OASIS documentation.
Ability to make independent decisions and work independently throughout the workday.

Nice To Haves

Bachelor’s degree or higher in a health-related field.
At least three years of experience in Home Health Care or a related field.

Responsibilities

Assist with reviewing and revising policies to support high-quality patient care, cost controls, quality assurance, and staff performance, and ensure established policies are followed.
Be immediately available on-site during business hours or by telephone when off-site, and available after hours as needed.
Oversee patient care activities to ensure safe, economical, and efficient care that complies with accepted nursing and medical practices, federal and state regulations, ACHC standards, and payer criteria.
Audit and assist with face-to-face forms to ensure regulatory compliance and alignment with clinical documentation.
Serve on the Management Team, QAPI Team, and other committees as needed or requested.
Ensure department staff receive agency-specific education and follow policies and procedures.
Gather and interpret data regularly; evaluate the quality of patient care, treatment, and services at least quarterly; and oversee QAPI improvement plans and follow-up.
Work with Clinical Managers to prepare annual staff evaluation documentation.
Ensure qualified staff are hired and receive adequate training, in-services, and evaluations.
Use knowledge of the EMR and best practices to keep the team current on its features.
Coordinate and lead or delegate Home Health Orientation for new employees.
Work with clinical staff to obtain specific physician orders for recertification of home care services.
Ensure physician orders are communicated to staff accurately, thoroughly, and clearly.
Train staff to assess and reassess pain appropriately and use suitable pain-management techniques.