Director of Clinical Services - Domestic Violence Programs

Urban Resource Institute (URI)•New York, NY

6d•$65,000 - $86,700

About The Position

The Director of Clinical Services for Domestic Violence Programs provides clinical and administrative supervision to Case Managers, Housing Specialists, Vocational Specialists, Residential Specialists, and Interns. The role includes supporting staff development, delivering clinical services to residents, coordinating mental health care, and maintaining quality and compliance in client services. The position may require functioning independently at the facility during crises when the Program Director is absent, and assisting with reports, program evaluations, client complaints, and investigations. The role also helps raise awareness of the organization’s domestic violence services through conferences and other speaking engagements. The position is vacant at the organization’s Brooklyn, Bronx, and Harlem locations.

Requirements

Five years of experience working with victims of domestic violence experiencing trauma, poverty, and/or homelessness.
Three years of prior supervisory experience.
A licensed master's degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or a comparable clinical degree and license.
Excellent computer knowledge and aptitude with Microsoft Office applications.
Strong organizational skills and the ability to perform and prioritize multiple tasks.
Expert written and verbal communication skills, including the ability to represent the organization externally across a wide range of stakeholders and constituencies.
Exceptional interpersonal, critical-thinking, and communication skills, with the ability to build positive and productive relationships with a dispersed team.
Ability to be an effective team player and work independently.
Business acumen, leadership presence, professional integrity, and thought leadership skills.
Ability to collaborate with other departments, agencies, systems, and institutions to maximize scarce resources.
Proven ability to ensure quality assurance and best practices in client service delivery.
Commitment to equity and social justice, self-awareness, and continuous learning around diversity, equity, and inclusion; high emotional intelligence.
Ability to handle confidential information discreetly, adapt to competing demands, and provide a high level of customer and client service.
Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
Acknowledgment and application of self-care and work-life balance for self and others.

Responsibilities

Provide clinical and administrative supervision to Case Managers, Housing Specialists, Vocational Specialists, Residential Specialists, and Interns.
Provide individual and group supervision to staff.
Coordinate staff training, case conferences, and other professional development opportunities.
Conduct mental health assessments by completing comprehensive functional evaluations.
Develop, monitor, and facilitate groups for residents.
Assist with client service hotlines as needed.
Coordinate mental health and psychiatric care and referrals.
Provide brief psychotherapy for individuals and families.
Develop a network of appropriate resources, including community-based organizations and social services providers.
Monitor resident records for compliance and best practices, including regular review of progress notes and service plans.
Function independently at the facility in times of crisis when the Program Director is absent.
Assist with required reports and program evaluations as needed.
Work with others to address client complaints and conduct investigations as required.
Increase awareness of the organization’s domestic violence services through activities such as conference presentations and other speaking engagements.
Perform other duties as requested based on department, program, or organizational needs.