Director of Clinical Services

American Mercy Home Care•Cincinnati, OH

7d•$45 - $67

About The Position

The Director of Clinical Services is responsible for planning, directing, coordinating, supervising, evaluating, and providing all clinical services at the assigned facility location. The role supports American Mercy Home Care’s mission of delivering hope and healing and champions CHI Health at Home and CommonSpirit Health’s mission, values, strategic goals, and customer-service standards. The Director may also serve as the Administrator of Record with the State Regulatory agency.

Requirements

Current RN license (BSN preferred), Physical Therapist license, or Occupational Therapist license in good standing with the State of Ohio.
Current CPR or BLS certification.
Three years of management experience.
Two years of home care or hospice experience.

Nice To Haves

BSN.
One year of hospital nursing experience.

Responsibilities

Uphold the Corporate Compliance Program and provide prompt, professional assistance to office and clinical staff.
Direct accurate, complete, timely, and high-quality patient care and services, ensuring individualized plans of care meet regulatory, operational, and financial requirements.
Ensure clinical records are accurate, complete, and timely and meet applicable requirements.
Ensure HCHB clinical workflows for the Director and Manager of Clinical Services are completed and current by the end of each business day.
Monitor clinical outcomes using SHP and company data and develop and implement continuous-improvement plans.
Monitor and evaluate clinical performance measures, including productivity, documentation completion, and patient care management; develop and implement action plans based on results.
Develop clinical employees’ knowledge and understanding of OASIS, physician orders, and other clinical documentation tools, and ensure appropriate completion of documentation.
Communicate regulatory, operational, and financial information accurately, completely, and promptly to clinical and applicable office associates.
Set and manage expectations for excellence, aligning goals and providing frequent coaching, mentoring, and accurate performance feedback to direct reports.
Maintain appropriate staffing levels, promote staff competency, and monitor nursing, intake, and dietitian productivity.
Provide education and training that supports career goals and organizational objectives, and promote associate morale through team spirit, belonging, and recognition.
Participate in branch activities, including strategic planning, Professional Advisory Group meetings, budget development, and financial performance analysis; provide sales support when necessary.
May serve as the Administrator of Record with the State Regulatory agency.