Director of Clinical Operations

Scriptology•Madison, WI

8d•$120,000 - $140,000•Remote

About The Position

Scriptology is a tech-enabled comprehensive medication management (CMM) service augmented by an extended clinical pharmacy team. We help patients navigate their medication journey after leaving the clinic, offloading unnecessary burden from providers in a cost-effective way. We envision a world where the medication journey is humanized for patients at every step, and we are seeking an experienced and forward-thinking Director of Operational Performance to lead our team of Clinical Pharmacists in providing personalized comprehensive medication management services. About the Role We are seeking a Director of Clinical Operations to lead and optimize the day-to-day performance of our clinical pharmacist division. This role is responsible for driving operational excellence across productivity, quality, workflow management, and team performance while maintaining a strong focus on patient outcomes and service quality. This is a highly operational and people-focused leadership role that requires strong clinical judgment, data-driven decision-making, and the ability to build accountability within a collaborative and supportive culture. In addition to providing direct patient care, the Director will oversee pharmacist performance, quality assurance, workforce optimization, onboarding and development, and operational process improvement initiatives across the organization. This role will work closely with executive leadership, operations, technology, and clinical stakeholders to ensure the pharmacist organization is positioned to scale effectively while continuing to deliver exceptional patient care.

Requirements

Doctor of Pharmacy (Pharm.D.) from an accredited school of pharmacy
Active and unrestricted pharmacist license in state of residence
5+ years of clinical or operational pharmacy experience
2+ years of people leadership or supervisory experience
Demonstrated experience managing pharmacist productivity and quality metrics
Strong understanding of ambulatory care, medication management, or adherence-focused workflows
Proven ability to lead remote teams effectively
Strong analytical, organizational, and communication skills
Experience using operational metrics and performance data to drive improvement initiatives

Nice To Haves

BCACP or equivalent board certification preferred
PGY-1 and/or PGY-2 residency training preferred
Experience in comprehensive medication management (CMM), MTM, or population health programs
Experience in a growth-stage healthcare or healthcare technology company
Familiarity with EMR documentation workflows and quality audit processes
Experience scaling operational processes and building performance management frameworks

Responsibilities

Provide up to 50% direct patient care responsibilities to maintain alignment with frontline clinical workflows and patient experience
Lead day-to-day pharmacist operations with a focus on productivity, quality, workflow efficiency, and service excellence
Establish, monitor, and manage operational KPIs and performance metrics across the pharmacist organization
Ensure balanced workload distribution and operational consistency across the team
Support workforce planning, team capacity management, and operational scaling initiatives
Lead, coach, and develop a high-performing team of clinical pharmacists in a remote environment
Set clear expectations and drive accountability around productivity, documentation quality, and patient care standards
Deliver timely feedback, coaching, and performance improvement support when needed
Foster a collaborative, positive, and inclusive team culture centered around continuous improvement
Partner with leadership on hiring, onboarding, and professional development initiatives
Address team challenges and interpersonal conflicts with professionalism and empathy
Lead quality assurance initiatives, including chart audits and documentation review processes
Ensure adherence to clinical protocols, regulatory requirements, and organizational standards
Develop strategies to improve patient engagement, intervention effectiveness, and adherence outcomes
Partner with leadership to identify trends and opportunities for quality improvement
Stay current on clinical guidelines, pharmacotherapy advancements, and healthcare innovation trends
Serve as a key liaison between frontline clinical teams and organizational leadership
Collaborate with operations, technology, analytics, and leadership teams to improve workflows and operational outcomes
Communicate operational priorities, performance insights, and organizational updates clearly across teams
Support development and optimization of operational policies, procedures, and workflow standards