Director of Clinical Operations

United Health Centers of the San Joaquin Valley•Fresno, CA

20h•$102,995•Onsite

About The Position

This position serves as a key clinical and operational leader responsible for spearheading the implementation, and continuous improvement of clinical workflows, policies, and procedures across all health center sites. In close collaboration with the Chief Clinical Services Officer (CCSO), Medical Leadership, and Operations, this role ensures standardized, efficient, and compliant clinical practices that drive high-quality patient care. The Director of Clinical Operations functions as the subject matter expert for nursing and clinical support services, overseeing clinical competencies, clinician training department, regulatory compliance, equipment procurement, and quality improvement initiatives across the organization.

Requirements

Bachelor of Science in Nursing (BSN) required
Possess a valid CA RN License
Possess a valid Lifesaving Certification
Possess a valid driver's license
Minimum of 2-4 years of experience in a health care setting, preferably in an ambulatory care setting.
Management/Supervisory experience required.
Strong knowledge of clinical operations, regulatory standards, and nursing practices
Proven ability to lead process improvement and workflow optimization
Experience with clinical training, competency validation, and staff development
Excellent leadership, communication, and cross-functional collaboration skills
Strong analytical and problem-solving abilities

Nice To Haves

Master’s degree in Nursing, Healthcare Administration, or related field preferred

Responsibilities

Lead the design, development, and standardization of clinical workflows, policies, and procedures
Oversee clinical equipment and medical supply procurement processes across all sites
Ensure Medical Assistant (MA) and Nursing competencies, onboarding, and annual validations are completed and maintained
Support the implementation and rollout of new clinical workflows and operational changes
Monitor and enforce clinical compliance with regulatory, organizational, and quality standards
Partner with health centers to drive clinical quality initiatives (HEDIS, RAF, patient outcomes)
Coordinate audit readiness and compliance activities through health center leadership
Serve as the organizational subject matter expert (SME) for nursing and clinical operations
Lead the end-to-end development of clinical workflows, including documentation, training alignment, and operational rollout
Lead clinical training, CCSO, and Medical Leadership to ensure workflows are clinically sound, standardized, and scalable
Drive process improvement initiatives to enhance patient flow, care delivery, and staff efficiency
Ensure workflows align with regulatory requirements (CMS, DHCS, and other governing bodies)
Support ongoing evaluation and refinement of workflows based on performance data and feedback
Oversee organization-wide compliance with clinical policies, procedures, and regulatory standards
Partner with nursing leadership to coordinate and monitor internal audits, site reviews, and corrective action plans
Ensure all clinical operations meet licensure and audit requirements
Serve as escalation point for clinical compliance risks and operational challenges
Monitor adherence to standing orders, protocols, and clinical guidelines
Ensure completion and tracking of MA and Nursing competencies, certifications, and ongoing education requirements
Oversee the clinical training Department to align clinical education with workflow updates and operational needs
Support onboarding and continuous development of clinical staff
Identify skill gaps and implement targeted training and competency programs
Lead the procurement, standardization, and distribution of clinical equipment and medical supplies
Ensure equipment meets clinical, regulatory, and operational standards
Collaborate with Finance and Operations to maintain cost-effective and efficient supply management
Oversee vaccine inventory processes and compliance of vaccine programs.
Establish inventory levels and oversee utilization volume.
Partner with health centers to drive clinical quality initiatives and performance improvement efforts
Provide clinical insight into HEDIS, RAF, and population health strategies
Support implementation of quality improvement projects and performance monitoring tools
Engage directly with site leadership to improve clinical outcomes and patient experience
Serve as a clinical operations leader bridging medical, nursing, and operational teams
Maintain strong communication across departments to ensure alignment and execution
Participate in leadership meetings and contribute to organizational strategy and clinical operations planning
Promote a culture of accountability, continuous improvement, and patient-centered care