Director of Clinical Operations

Scriptology • Madison, WI

7h • Remote

About The Position

Scriptology is a tech-enabled comprehensive medication management (CMM) service augmented by an extended clinical pharmacy team. We help patients navigate their medication journey after leaving the clinic, offloading unnecessary burden from providers in a cost-effective way. We envision a world where the medication journey is humanized for patients at every step, and we are seeking an experienced and forward-thinking Director of Operational Performance to lead our team of Clinical Pharmacists in providing personalized comprehensive medication management services.

Requirements

• Doctor of Pharmacy (Pharm.D.) from an accredited school of pharmacy
• Active and unrestricted pharmacist license in state of residence
• 5+ years of clinical or operational pharmacy experience
• 2+ years of people leadership or supervisory experience
• Demonstrated experience managing pharmacist productivity and quality metrics
• Strong understanding of ambulatory care, medication management, or adherence-focused workflows
• Proven ability to lead remote teams effectively
• Strong analytical, organizational, and communication skills
• Experience using operational metrics and performance data to drive improvement initiatives

Nice To Haves

• BCACP or equivalent board certification preferred
• PGY-1 and/or PGY-2 residency training preferred
• Experience in comprehensive medication management (CMM), MTM, or population health programs
• Experience in a growth-stage healthcare or healthcare technology company
• Familiarity with EMR documentation workflows and quality audit processes
• Experience scaling operational processes and building performance management frameworks

Responsibilities

• Provide up to 50% direct patient care responsibilities to maintain alignment with frontline clinical workflows and patient experience
• Lead day-to-day pharmacist operations with a focus on productivity, quality, workflow efficiency, and service excellence
• Establish, monitor, and manage operational KPIs and performance metrics across the pharmacist organization
• Ensure balanced workload distribution and operational consistency across the team
• Support workforce planning, team capacity management, and operational scaling initiatives
• Lead, coach, and develop a high-performing team of clinical pharmacists in a remote environment
• Set clear expectations and drive accountability around productivity, documentation quality, and patient care standards
• Deliver timely feedback, coaching, and performance improvement support when needed
• Foster a collaborative, positive, and inclusive team culture centered around continuous improvement
• Partner with leadership on hiring, onboarding, and professional development initiatives
• Address team challenges and interpersonal conflicts with professionalism and empathy
• Lead quality assurance initiatives, including chart audits and documentation review processes
• Ensure adherence to clinical protocols, regulatory requirements, and organizational standards
• Develop strategies to improve patient engagement, intervention effectiveness, and adherence outcomes
• Partner with leadership to identify trends and opportunities for quality improvement
• Stay current on clinical guidelines, pharmacotherapy advancements, and healthcare innovation trends
• Serve as a key liaison between frontline clinical teams and organizational leadership
• Collaborate with operations, technology, analytics, and leadership teams to improve workflows and operational outcomes
• Communicate operational priorities, performance insights, and organizational updates clearly across teams
• Support development and optimization of operational policies, procedures, and workflow standards

Benefits

• PTO
• medical
• dental
• vision coverage
• 401(k) plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Director