Director of Clinical Operations

Thrive Group Canada•Hamilton, ON

3d•CA$105,000 - CA$125,000•Onsite

About The Position

Idlewyld Manor is hiring a Director of Clinical Operations! Idlewyld Manor is a not for profit 192 bed long term care residence that features high quality living in a home like environment. Privacy, dignity and caring is the philosophy we live by. If you are an individual who values Teamwork, Honesty, Respect, Innovation, Versatility and Excellence then we would like to hear from you. Thrive Group is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized an awarded as: 2026 Best Workplaces with the Most Trusted Executive Team 2026 Top 50 Best Workplaces in Canada 2026 Best Workplaces for Women We’re thrilled to be acknowledged for our commitment to creating an exceptional workplace! Position Summary: The Director of Clinical Operations (DCO) is a clinical leader who drives high-quality, resident-centered care across long-term care services while aligning daily operations with organizational strategy, values, and regulatory standards. This role provides leadership to nursing and interdisciplinary teams, fostering a culture of engagement, innovation, safety, and continuous learning. The DCO works with clinical leaders to ensure clinical practice excellence, staff education, and competency development, while ensuring consistent implementation of evidence-informed care models and organizational priorities. With accountability for resident care outcomes, quality improvement, compliance, and operational effectiveness, the role collaborates closely with internal leaders, external partners, and families to support coordinated, compassionate care. Additionally, the DCO contributes to financial stewardship, workforce planning, and system-level initiatives, while promoting staff well-being, safety, and professional growth to sustain a high-performing and supportive care environment.

Requirements

Must be a Registered Nurse (RN) with a current certificate of competence from the College of Nurses of Ontario and be a member in good standing.
A Bachelor of Science in Nursing is required.
Must have a minimum of three years’ experience in a leadership capacity within a long-term care setting or similar environment.
Must possess working knowledge of the Ministry of Health and Long Term Care Act; Occupational Health and Safety Act and ESA legislation.
Proven ability to coach and train with an understanding of adult learning principles.
Must possess exceptional leadership abilities and demonstrate a passion for engaging employees and promoting a supportive and productive work.
Demonstrated skills as a system thinker and transformational leader, with experience or willing to learn about building coalitions with external partners to advance innovation in long-term care culture.
Effective problem-solving skills; prioritization and organizational skills; written and oral communication skills; and advanced computer skills are essential.
Ability to build strong relationships with a variety of individuals including residents, families, employees, community partners required.
A valid driver's license is required as well as successful completion of a Police Check, Vulnerable Screening Check and medical.

Nice To Haves

A Master’s degree is beneficial.
Experience operating within a unionized environment and knowledge of the collective bargaining process preferred.

Responsibilities

Drives high-quality, resident-centered care across long-term care services.
Aligns daily operations with organizational strategy, values, and regulatory standards.
Provides leadership to nursing and interdisciplinary teams.
Fosters a culture of engagement, innovation, safety, and continuous learning.
Ensures clinical practice excellence, staff education, and competency development.
Ensures consistent implementation of evidence-informed care models and organizational priorities.
Accountable for resident care outcomes, quality improvement, compliance, and operational effectiveness.
Collaborates with internal leaders, external partners, and families to support coordinated, compassionate care.
Contributes to financial stewardship, workforce planning, and system-level initiatives.
Promotes staff well-being, safety, and professional growth.