UNIV - Director of Clinical Operations - Pediatrics: Office of the Chair

Medical University of South Carolina•Charleston, SC

1d•$58,854 - $105,978

About The Position

The Director of Clinical Operations for the Charles P. Darby Department of Pediatrics provides strategic oversight and day-to-day management of clinical operations across more than 20 pediatric specialties, with a focus on ambulatory services. In partnership with Division Chiefs and Administrators, this role leads efforts to optimize patient access, space utilization, clinical throughput, and clinical revenue. The position calls for an engaging, collaborative leader with a strong understanding of clinical workflows, operational efficiency, and financial improvement in a physician practice setting, who can drive continuous improvement and foster patient-centered care. The Director leads and implements initiatives to improve clinical revenue and productivity, monitors clinical performance indicators, reviews open encounters, supports compliant billing and charge capture, and manages provider taxonomy. The role also partners with division leaders and health system collaborators to improve clinic throughput and space use, develop provider expansion plans within capacity constraints, and implement scheduling, telehealth, and shared-space strategies. The Director oversees provider schedules and templates across the Department, including schedules for new providers and reviews of established providers. The role develops scheduling decision trees and works with ambulatory leaders to improve patient access. It leads multidisciplinary Practice Management Oversight Committee teams, provides clinical reporting, leads operational improvement initiatives, and serves as the primary clinical operations contact for affiliates, community partners, and the health system. The Director also helps develop clinical initiatives in existing and potential markets. The position requires a bachelor's degree and four years of relevant experience in administrative services, public administration, or business management. The listed pay range is $58,854–$105,978, with a midpoint of $82,416. The position is scheduled for 40 hours per week.

Requirements

Bachelor's degree.
Four years of relevant experience in administrative services, public administration, or business management.

Responsibilities

Lead the Department, in partnership with Division Chiefs and Administrators, in optimizing patient access, space utilization, clinical throughput, and clinical revenue.
Lead initiatives to optimize clinical revenue and productivity; monitor and analyze clinical performance indicators.
Use coding graphs and review open encounters to support effective, compliant, and timely billing.
Provide taxonomy management across providers and collaborate with billing and compliance teams on accurate charge capture.
Partner with division leaders and health system partners to improve clinic throughput and space utilization.
Develop plans for provider expansion within space capacity constraints and use Qgenda to analyze exam-room use and clinical strategies.
Implement scheduling and operational changes to maximize clinical space; develop shared-space, telehealth, and other space-use models.
Lead the development and oversight of provider clinical schedules and templates to optimize clinical capacity and patient access.
Establish schedules for new providers and review existing provider schedules for clinic density and productivity.
Develop and improve scheduling decision trees to support accurate scheduling and streamlined access to care.
Analyze patient access metrics and implement improvements across ambulatory services in partnership with ICCE and Ambulatory leaders.
Provide access-metric reporting, communication, and guidance to division leaders on clinical schedules and operations.
Lead PMOC practice management oversight teams comprising multidisciplinary operational partners; provide clinical reporting and lead operational improvement initiatives.
Serve as the key clinical operations contact for affiliates, community partners, and the health system.
Lead development of clinical initiatives in existing and potential markets.