UNIV - Director of Clinical Operations - Pediatrics: Office of the Chair
About The Position
The Director of Clinical Operations for the Charles P. Darby Department of Pediatrics is a key leadership role responsible for the strategic oversight and day-to-day management of clinical operations across 20+ unique pediatric specialties with a key focus on ambulatory services. This position will lead the Department in partnership with Division Chiefs & Administrators in optimizing patient access, maximizing space utilization, improving clinical throughput, and enhancing clinical revenue. This role requires an engaging leader with a strong understanding of clinical workflows, operational efficiency, and financial improvement in a physician practice setting. The ideal candidate will be a collaborative problem-solver who can drive continuous improvement and foster a culture of excellence and patient-centered care.
Requirements
- A bachelor's degree and four years relevant experience in administrative services, public administration or business management.
Responsibilities
- Lead and implement initiatives to optimize clinical revenue and productivity.
- Monitor and analyze key clinical performance indicators.
- Utilize coding graphs to ensure effective and compliant clinical billing.
- Perform ongoing reviews of open encounters for timely billing.
- Provide comprehensive taxonomy management across all providers.
- Collaborate with billing and compliance departments to ensure accurate and optimized charge capture.
- Collaborate with Division leaders and health system partners to develop strategies for improving clinic throughput and space utilization.
- Develop plans for planned provider expansion within space capacity constraints.
- Utilize Qgenda to analyze opportunities and develop clinical strategies to ensure efficient use of exam rooms.
- Implement scheduling and operational changes to maximize the use of available clinical space throughout the day.
- Develop strategies for shared space, telehealth, and other innovative models to optimize space utilization.
- Serve as the primary leader across the Department in developing and overseeing provider clinical schedules/templates to ensure optimized clinical capacity and patient access.
- Establish schedules for new providers and perform ongoing reviews of established providers for optimal clinic density and productivity.
- Develop and improve scheduling decision trees to ensure patients are scheduled accurately and provided streamlined access to care.
- In partnership with ICCE & Ambulatory leaders, perform ongoing analyses and implement changes for improving patient access metrics across all ambulatory services.
- Utilize key access metrics and analytics tools to provide regular reporting, communication, and guidance to division leaders for clinical schedule and operational improvements.
- Serve as the primary leader for PMOC (practice management oversight committee) teams consisting of multidisciplinary operational partners across the domains of clinical delivery.
- Provide key clinical reporting and lead operational improvement initiatives through these teams.
- Serve as the key leadership point of contact for clinical operations with affiliates, community partners, and the health system at large.
- Provide leadership in the development new clinical initiatives both within existing and new potential markets.
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What This Job Offers
Job Type
Full-time
Career Level
Director
