Director of Clinical Operations

Urology of Virginia•Virginia Beach, VA

1d•Hybrid

About The Position

The Director of Clinical Operations leads clinical operations across our multi-site specialty practice, ensuring safe, efficient, high-quality patient care. This role develops clinical leaders, strengthens workflows and staffing, improves patient access and performance, and supports the continued growth of the practice.

Requirements

Bachelor’s degree in nursing, Healthcare Administration, or related field preferred
5-10 years of progressive healthcare leadership experience, preferably in a multi-site physician practice, specialty practice, ambulatory care setting, or procedural environment
Experience in urology, procedural medicine, or another specialty practice strongly preferred
Demonstrated experience leading managers, supervisors, and multidisciplinary clinical teams
Demonstrated experience managing operations across multiple locations or departments
Experience developing staffing models and implementing operational improvements
Strong understanding of healthcare regulatory, compliance, quality, and patient safety requirements
Experience using operational and performance data to identify trends, address deficiencies, and drive improvement
Demonstrated ability to manage competing priorities in a fast-paced healthcare environment
Strong leadership, coaching, mentoring, and team development skills
Ability to build strong relationships with physicians, advanced practice providers, clinical staff, administrative teams, and executive leadership
Expertise in workflow optimization, process improvement, and operational standardization
Strong problem solving, decision making, and conflict resolution skills
Excellent written, verbal, interpersonal, and presentation skills
Ability to communicate organizational priorities clearly and consistently across multiple locations
Demonstrated commitment to patient-centered care, employee engagement, professionalism, and continuous improvement

Responsibilities

Ensure clinical operations consistently support safe, efficient, high-quality, patient-centered care
Monitor patient flow, access, throughput, scheduling efficiency, clinical capacity, and operational bottlenecks
Identify barriers affecting patient access and develop measurable improvement plans
Ensure appropriate staffing levels and skill mix based on patient volume, provider schedules, clinical needs, and business requirements
Establish consistent clinical and operational workflows across locations
Monitor clinical incidents, patient safety concerns, and operational risks and ensure timely corrective action
Partner with clinical leadership to promote adherence to organizational policies and applicable regulatory requirements
Support initiatives designed to improve patient satisfaction, communication, service recovery, and overall patient experience
Travel between practice locations as necessary to provide leadership, evaluate operations, and support teams
Lead recruitment, onboarding, performance management, and retention strategies for clinical teams
Develop managers and supervisors into strong, accountable operational leaders
Establish meaningful performance expectations and conduct regular leadership touch points
Address performance concerns promptly and consistently in partnership with Human Resources and organizational leadership
Foster a culture of accountability, professionalism, collaboration, respect, and continuous improvement
Monitor staffing productivity, overtime, vacancies, turnover, and workforce trends
Develop staffing models that balance patient needs, employee capacity, provider schedules, quality, and financial responsibility
Lead operational implementation of new clinical programs, services, locations, technologies, and organizational initiatives
Lead change management efforts and ensure effective communication throughout the organization
Identify opportunities to expand clinical capacity, improve access, increase efficiency, and strengthen patient services
Evaluate operational processes for scalability as the organization grows
Ensure new initiatives are implemented consistently and achieve operational objectives
Establish clear goals and measurable expectations for clinical leaders
Conduct regular operational meetings and reviews with managers and supervisors
Recognize successful performance and reinforce accountability throughout the leadership structure
Escalate significant operational, staffing, compliance, financial, or patient safety concerns to executive leadership as appropriate