Director of Clinical Operations

Urology of Virginia PLLC • Virginia Beach, VA

1d • Hybrid

About The Position

The Director of Clinical Operations leads clinical operations across our multi-site specialty practice, ensuring safe, efficient, high-quality patient care. This role develops clinical leaders, strengthens workflows and staffing, improves patient access and performance, and supports the continued growth of the practice.

Requirements

• Bachelor’s degree in nursing, Healthcare Administration, or related field preferred
• 5-10 years of progressive healthcare leadership experience, preferably in a multi-site physician practice, specialty practice, ambulatory care setting, or procedural environment
• Experience in urology, procedural medicine, or another specialty practice strongly preferred
• Demonstrated experience leading managers, supervisors, and multidisciplinary clinical teams
• Demonstrated experience managing operations across multiple locations or departments
• Experience developing staffing models and implementing operational improvements
• Strong understanding of healthcare regulatory, compliance, quality, and patient safety requirements
• Experience using operational and performance data to identify trends, address deficiencies, and drive improvement
• Demonstrated ability to manage competing priorities in a fast-paced healthcare environment
• Strong leadership, coaching, mentoring, and team development skills
• Ability to build strong relationships with physicians, advanced practice providers, clinical staff, administrative teams, and executive leadership
• Expertise in workflow optimization, process improvement, and operational standardization
• Strong problem solving, decision making, and conflict resolution skills
• Excellent written, verbal, interpersonal, and presentation skills
• Ability to communicate organizational priorities clearly and consistently across multiple locations
• Demonstrated commitment to patient-centered care, employee engagement, professionalism, and continuous improvement

Responsibilities

• Ensure clinical operations consistently support safe, efficient, high-quality, patient-centered care
• Monitor patient flow, access, throughput, scheduling efficiency, clinical capacity, and operational bottlenecks
• Identify barriers affecting patient access and develop measurable improvement plans
• Ensure appropriate staffing levels and skill mix based on patient volume, provider schedules, clinical needs, and business requirements
• Establish consistent clinical and operational workflows across locations
• Monitor clinical incidents, patient safety concerns, and operational risks and ensure timely corrective action
• Partner with clinical leadership to promote adherence to organizational policies and applicable regulatory requirements
• Support initiatives designed to improve patient satisfaction, communication, service recovery, and overall patient experience
• Travel between practice locations as necessary to provide leadership, evaluate operations, and support teams
• Lead recruitment, onboarding, performance management, and retention strategies for clinical teams
• Develop managers and supervisors into strong, accountable operational leaders
• Establish meaningful performance expectations and conduct regular leadership touch points
• Address performance concerns promptly and consistently in partnership with Human Resources and organizational leadership
• Foster a culture of accountability, professionalism, collaboration, respect, and continuous improvement
• Monitor staffing productivity, overtime, vacancies, turnover, and workforce trends
• Develop staffing models that balance patient needs, employee capacity, provider schedules, quality, and financial responsibility
• Lead operational implementation of new clinical programs, services, locations, technologies, and organizational initiatives
• Lead change management efforts and ensure effective communication throughout the organization
• Identify opportunities to expand clinical capacity, improve access, increase efficiency, and strengthen patient services
• Evaluate operational processes for scalability as the organization grows
• Ensure new initiatives are implemented consistently and achieve operational objectives
• Establish clear goals and measurable expectations for clinical leaders
• Conduct regular operational meetings and reviews with managers and supervisors
• Recognize successful performance and reinforce accountability throughout the leadership structure
• Escalate significant operational, staffing, compliance, financial, or patient safety concerns to executive leadership as appropriate

What This Job Offers

• Job Type: Full-time
• Career Level: Director