Director of Clinical Operations, ACCESS PROGRAM (part time)

Withings • Boston, MA

8d • Remote

About The Position

Withings Medical Group extends Withings' mission into clinical care with the ACCESS program, a pioneering CMS chronic disease program. The ACCESS program integrates device-generated data, AI-driven insights, and a dedicated virtual care team to manage cardiometabolic conditions. This role is for a Director of Clinical Operations to help build and manage the operational engine of this multi-state virtual clinic, ensuring it runs safely, efficiently, and at scale.

Requirements

• 7+ years of healthcare operations experience, including leadership of a multi-site or multi-state practice; telehealth experience strongly preferred.
• Proven track record scaling a virtual or distributed care model — you’ve built the infrastructure before, not just managed it.
• Deep fluency in multi-state compliance, credentialing, and telehealth-specific licensing requirements.
• Direct experience with billing, revenue cycle management, denials, and value-based or risk-based financial models; G-code experience is a strong plus.
• Exceptional ability to distill complex operational and clinical concepts into clear frameworks, repeatable protocols, and trackable KPIs.
• Proven matrix management skills — you know how to lead through influence and hold accountability across clinical and operational reporting lines.
• Comfortable operating independently in an early-stage environment with limited infrastructure — this role requires someone who can build, not just manage.

Nice To Haves

• MHA, MBA in Healthcare, or equivalent advanced degree.
• Experience with CMS chronic disease management programs or value-based care models.
• Familiarity with cardiometabolic care pathways (hypertension, diabetes, CKD, dyslipidemia, obesity).
• Experience in an early-stage or high-growth health tech environment.
• Occasional in-office collaboration at our Boston headquarters is a plus, though not required.

Responsibilities

• Own the day-to-day operational execution of the ACCESS program — scheduling, compliance, billing, and vendor management — across up to 50 states.
• Partner with the Medical Director to operationalize new clinical programs, care pathways, and evidence-based interventions, translating clinical vision into repeatable workflows.
• Develop growth projections, efficiency metrics, and operational KPIs that track both the financial health and clinical effectiveness of the program.
• Manage operational budgeting, resource reporting, and cost management in partnership with Finance.
• Own the operational lifecycle of clinician hiring: contract establishment, onboarding, capacity planning, compliance training, and performance reviews.
• Hold dotted-line operational management of the Nurse Practitioner and Pharmacist — managing schedules, operational KPIs, and administrative workflows in close partnership with the Medical Director, who retains clinical governance.
• Directly manage the Care Coordinator, providing clear direction, development, and accountability.
• Own the submission of ACCESS G-codes and manage all insurance denials and appeals end-to-end.
• Monitor the Performance Withhold dashboard to ensure the team consistently hits the ≥70% threshold required to unlock year-end bonuses.
• Track program financial performance and flag risks to operational margins early.
• Maintain full operational compliance across all states of operation — multi-state licensures, credentialing, CME tracking, and Collaborative Practice Agreements (CPAs) for NP and Pharmacist roles.
• Coordinate closely with the Regulatory team to file and maintain CPAs in every active state.
• Own and optimize external service agreements with lab, billing, credentialing, and technology vendors.
• Operationalize patient safety processes and incident reporting mechanisms, working hand-in-hand with Clinical Leadership.
• Own the delivery and tracking of mandatory patient safety training across the care team.

Benefits

• Upon conversion to full-time: full Withings benefits package including health coverage, 401(k) match, wellness reimbursements, and access to Withings products.

What This Job Offers

• Job Type: Part-time
• Career Level: Director