Director of Clinical Informatics

Public Health Management Corporation•Philadelphia, PA

About The Position

The Director of Clinical Informatics is responsible for clinical workflows and ensuring the organization’s EHR reflects and supports those workflows across all six health centers. The role bridges technology and clinical operations, reporting to IT leadership for systems governance and infrastructure alignment while maintaining a dotted-line relationship with PHMC Health and Health Center leaders. The Director works with systems administration, application analysts, service desk management, and clinical stakeholders to oversee EHR security and access, reporting, training protocols, and health center help desk functions. The position is accountable for EHR build quality, data integrity supporting the revenue cycle, and successful adoption of workflow changes by front-line staff, and serves as an OCHIN liaison in direct involvement with the CIO. The informatics team supports adoption and optimal use of the PHMC Health Network’s EHR and associated regulatory and funder reporting requirements. The Director acts as project leader and subject matter expert for SHS analytic and EHR-related projects, collaborating with PHMC IT and the health network business team. The role oversees clinical and front-office workflow design, OCHIN Epic application build, governance and change control, team development, stakeholder collaboration, project reporting, training and change management, compliance, and continuous improvement across the six sites.

Requirements

Minimum 5–7 years of progressive experience in healthcare IT or clinical informatics, including direct EHR workflow design and build oversight.
Hands-on Epic experience is required.
At least 5 years of experience working with multiple EHR systems is required.
At least 5 years of end-user training and support of an EHR system is required.
Deep understanding of ambulatory clinical workflows and how they translate into EHR build decisions.
Working knowledge of FQHC-specific requirements, including sliding fee scale, UDS reporting, and HRSA Health Center Program compliance.
Strong organizational and project management skills, including ability to work in a deadline-driven environment and remove barriers to success.
Ability to develop strong partnerships, navigate all organizational levels, and positively influence others.
Ability to handle sensitive and confidential issues appropriately.
Effective written and oral communication skills, including interpreting complex material and presenting it clearly to all staff levels.
Strong attention to detail and demonstrated quality-control management.
Strong interpersonal skills and ability to develop and maintain cooperative working and business relationships.
Passion for internal and external customer experience and process efficiency.
Proficiency with desktop tools including MS Office applications such as Outlook, Excel, Word, PowerPoint, Project, Visio, and SharePoint.
Bachelor’s degree in Health Administration is strongly preferred, along with five years of experience in a similar role; candidates with seven years of healthcare experience in a clinical and/or management capacity may be considered instead of a degree.
The ability to perform the essential duties, including the required knowledge, skills, education, licensure, experience, and abilities; reasonable accommodation will be made for individuals with disabilities.
Proven experience building, managing, and coaching high-performing teams; driving accountability, developing talent, championing culture, and navigating ambiguity.
Strong analytical and strategic thinking, an innovative approach to problem-solving, and a results-oriented, solutions-driven mindset.

Nice To Haves

Prior marketing and/or sales experience in a healthcare setting.
Knowledge of the Philadelphia and East Coast health marketplace, insurance plans, target markets, and referral sources.
OCHIN collaborative experience or community health center/FQHC experience.
Experience with ambulatory and revenue-cycle-adjacent workflows, including charge capture, claim edits, and referral management.
Experience managing or leading a team, with the ability to motivate and develop a dynamic and diverse workforce.
EHR/Epic certifications in relevant modules, such as Ambulatory or Epic Credentialed Trainer; candidates without certifications must be willing to obtain them within an agreed-upon timeframe.
Clinical informatics or health IT credentials such as CPHIMS or CAHIMS.
1–2 years of project management experience.

Responsibilities

Own end-to-end clinical and front-office workflow design in the EHR, from scheduling and registration through checkout, referrals, and revenue-cycle handoff.
Establish and chair a change-control and clinical informatics governance process to vet workflow and build changes with site leaders before deployment.
Maintain documentation standards, order sets, templates, and clinical decision-support content across all six sites.
Direct the OCHIN Epic application analyst and super-user team’s build work across ambulatory, referrals, population health, behavioral health, and, where applicable, dental modules.
Oversee EHR security and access governance, including role-based provisioning and audit readiness across all sites.
Establish relationship-management cadence with the MD of PHMC Health, PHMC CIO, and OCHIN Epic account manager for tickets, release notes, upgrades, and collaborative build requests through the OCHIN liaison group.
Ensure reporting and data analyst work supports accurate UDS and HRSA compliance reporting and internal operational dashboards.
Oversee application analysts and super users, the security/access analyst, reporting/data analyst, trainer, and help desk staff; contribute to performance management and development.
Maintain a dotted-line working relationship with embedded application analysts, super users, and IT systems administrators to connect central build decisions with site-level workflow needs.
Set training strategy and standards for the credentialed trainer, including new-hire onboarding and go-live support.
Manage projects and meetings as a subject matter expert liaison between SHS and IT leadership.
Develop status reporting on solution milestones, deliverables, dependencies, risks, and issues to guide senior management discussions and decisions.
Manage multiple initiatives simultaneously and work with stakeholders to establish project requirements, priorities, and deadlines.
Develop executive status reports and track risks, issues, and action items.
Support business objectives by implementing information management and business reporting functions, including routine reporting processes for internal and external partners.
Serve as the primary informatics contact for FQHC site leaders, including Medical Directors and Clinic Managers, on workflow and EHR matters.
Partner with the CIO and IT Director on infrastructure, security, and technology roadmap decisions affecting clinical workflows.
Translate clinical and revenue-cycle pain points into prioritized build and training initiatives.
Maintain understanding of business objectives, processes, governance, and challenges across stakeholder groups to inform work, lead effectively, and maintain strong relationships.
Represent SHS business ownership to drive needs and maintain the overall functionality of the EHR platform.
Work with EHR users to understand and document their needs.
Develop and deliver change-management communications and oversee training.
Monitor clean claim rates, denial trends, and workflow-related root causes; lead corrective build or process changes.
Ensure EHR workflows support HIPAA, HRSA Health Center Program, and applicable state and federal compliance requirements.
Track and report informatics metrics, including build turnaround, training completion, help desk resolution time, and provider satisfaction, to IT and site leadership.
Manage reporting and departmental control functions to streamline and validate workflows and associated data, ensuring systems support HRSA and Health Center business requirements.