Director of Quality and Informatics
About The Position
The Director of Quality and Informatics provides leadership for high-quality, data-informed behavioral healthcare services. The role oversees quality improvement initiatives, clinical data analysis, and informatics strategies to improve performance outcomes, client care, and regulatory compliance. The Director leads a team in developing, implementing, and monitoring evidence-based practices, performance metrics, and data systems, while advancing population health outcomes across service lines and supporting value-based care initiatives. This position bridges clinical excellence and data-driven decision-making. It leads clinical quality and compliance efforts, oversees technology systems supporting quality and performance, manages population health programs and value-based contract performance, and collaborates with health plans and other stakeholders on interventions to improve outcomes and address social determinants of health. The Director also provides departmental supervision, manages budgets and resources, and supports strategic and operational goals. The position is full-time, remote in Arizona with occasional on-site presence in Tempe, and reports to the CMO. The schedule is 40 hours per week, Monday through Friday.
Requirements
- Bachelor’s degree in Social Work, Counseling, Healthcare Administration, or a related field.
- At least 2 years of management or supervisory experience in behavioral health or healthcare.
- Experience in clinical quality management, regulatory compliance, and outcome measurement.
- Leadership and team development skills across interdisciplinary teams.
- Knowledge of federal and state regulations, including BMFL, AHCCCS, and CMS requirements, and healthcare quality and compliance standards.
- Understanding of best clinical practices and evidence-based behavioral health treatment models.
- Knowledge of population health, value-based care models, and risk stratification.
- Ability to analyze complex data to inform strategic decisions and drive improvement.
- Project management and process improvement expertise.
- Proficiency with healthcare IT systems, including EHR, HIE, and data integration.
- Strong verbal and written communication skills for reporting and stakeholder engagement.
- Understanding of social determinants of health and their impact on health outcomes.
- Evidence of professional liability insurance coverage of at least $1 million/$3 million.
- Compliance with training and supervision requirements during the first 90 days of employment and throughout employment.
- Current, applicable license, certification, or registration must be maintained as required; licensed, certified, and registered staff are monitored for restrictions.
- Satisfactory reference checks and a state-required background check.
- Within seven days of hire, apply for or present and maintain a Class One Fingerprint Clearance card; required renewals must be submitted 30 days before expiration, and the licensee must keep renewals current and report mandated changes to the Arizona Board of Behavioral Health Examiners.
Nice To Haves
- Master’s degree in Social Work, Counseling, Healthcare Administration, or a related field.
- Current, unrestricted Arizona Board of Behavioral Health Examiners license: LCSW, LPC, Ph.D., or Psy.D.
Responsibilities
- Lead clinical quality initiatives, including process improvements, audits, and regulatory compliance.
- Manage technology systems supporting quality improvement and clinical performance, including EHR optimization and data integration.
- Oversee population health management programs, including monitoring and reporting on Value-Based Contracts and shared savings agreements.
- Collaborate with health plans and other stakeholders to develop and implement targeted interventions that improve patient outcomes and address social determinants of health.
- Facilitate cross-functional meetings to align work with business goals, including reviews of value-based care performance, quality metrics, and operational efficiencies.
- Analyze data and report on performance, outcomes, and improvement opportunities across departments.
- Lead special projects that drive innovation and efficiency, including Targeted Investments and Data Analytics & Performance initiatives.
- Oversee client satisfaction surveys and continuous feedback loops to improve service delivery.
- Develop and maintain strategic partnerships to support population health initiatives, with a focus on behavioral health integration.
- Lead and supervise direct reports, including performance management, coaching, hiring, and training.
- Manage the department’s budget, resources, and operational strategies to support departmental goals.
- Maintain reliable and predictable attendance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
