Director of Clinical and Site Operations

Central City Health•Detroit, MI

About The Position

The Director of Clinical and Site Operations provides administrative and operational leadership for clinical service delivery across Central City Health sites, bringing together oversight of clinical workflows and day-to-day site operations. The Director ensures primary care, behavioral health, and dental services are delivered safely and efficiently in accordance with evidence-based practices, regulatory and contractual requirements, and established standards of care. The role works with organizational leadership and interdisciplinary teams to support care coordination, program quality, and positive patient outcomes. The position holds administrative and operational authority. It does not serve as clinical supervisor of record for licensure-track staff or direct the clinical judgment of independently licensed practitioners. The Director participates in monthly multidisciplinary rounds and clinical leadership meetings under the Executive Director, Comprehensive Health Care, and performs other duties as assigned by the leader or senior leadership. Qualifications may be met through either of two pathways: a clinical-license pathway requiring a relevant master's degree, active unrestricted Michigan clinical license, and progressive healthcare or behavioral health operations experience; or a healthcare-administration pathway requiring a relevant bachelor's degree (master's preferred) and progressive healthcare operations experience. BLS is required. ACT fidelity model experience is preferred. The role also requires maintaining applicable background checks, clearances, certifications, licensures, and training.

Requirements

Pathway A: Master's degree in social work, counseling, psychology, nursing, or a related clinical field.
Pathway A: Active, unrestricted Michigan clinical license (e.g., RN, LP, LPC, LMSW).
Pathway A: Minimum 5 years of progressive experience in healthcare or behavioral health operations, including at least 3 years in a supervisory or leadership role.
Pathway B: Bachelor's degree in healthcare administration, business, public health, or a related field; a master's degree is preferred.
Pathway B: Minimum 7 years of progressive healthcare operations experience, including at least 3 years of multi-site or multi-department leadership.
Working knowledge of FQHC, DWIHN, CCBHC, and Michigan regulatory requirements.
BLS certification is required.
Understanding of the dynamics of individuals who have a history of homelessness, SUD, and mental illness.
Ability to clarify assignments, establish priorities, communicate effectively, and manage multiple responsibilities across a broad scope of functional areas.
Ability to assume accountability; make decisions; supervise, coach, teach, counsel, and motivate others.
Ability to analyze the impact of the Managed Care environment and apply concepts to program operations.
Ability to speak and write effectively using proper grammar and punctuation.
Ability to influence others in an advisory, consultative, or supervisory capacity.
Communication and team-building skills to lead meetings and make formal presentations; writing skills for grants, proposals, and reports; and ability to manage complex dynamics.
Ability to manage site operations, staffing, and budgets across multiple locations.
Must meet or exceed CCH core customer service responsibilities: Communication, Ownership, Understanding, Motivation, Sensitivity, Excellence, Teamwork, and Respect.
Must be self-directed and accountable, flexible and committed to the team concept, and demonstrate teamwork, initiative, sound judgment, willingness to learn, clear and respectful communication, confidentiality, and CCH customer service values.
Maintain an acceptable background check, clearances, certifications, licensures, and/or training as required.
Must be available to work all hours scheduled by the organization and Senior Leadership.

Nice To Haves

ACT fidelity model experience.
For Pathway B, a master's degree in healthcare administration, business, public health, or a related field is preferred.

Responsibilities

Direct day-to-day clinical and site operations across assigned CCH sites, including patient flow, staffing, scheduling, coverage, and productivity standards.
Oversee clinical workflows and care coordination among primary care, behavioral health, and dental services, including criteria-based referrals, warm hand-offs, and closed-loop communication.
Protect the fidelity of the ACT (Assertive Community Treatment) program as a specialized, evidence-based model, ensuring its embedded case managers, RN, and prescriber function as one integrated team.
Maintain DWIHN, CCBHC, HRSA, HIPAA, and 42 CFR Part 2 compliance for services delivered under the branch, and ensure site readiness for audits and surveys with timely corrective action.
Partner with the Medical Director, Chief Psychiatrist, Dental Manager, and Quality & Compliance on clinical standards, quality measures, and performance improvement.
Coordinate with Clinical Supervision & Practice and designated supervisors of record to ensure licensure-track supervision requirements are met.
Coordinate warm hand-offs and shared-member care with the Case Management & Social Health Director for members who need both behavioral health treatment and case management.
Coordinate with Facilities, Security, Transportation, Contact Center, and Human Resources to maintain safe, fully staffed, patient-ready sites.
Manage assigned budget, supplies, and equipment in partnership with Finance.
Supervise site-based operational and clinical support staff as assigned; model and reinforce closed-loop communication and a psychologically safe correction culture.
Participate in monthly multidisciplinary rounds and clinical leadership meetings under the Executive Director, Comprehensive Health Care.
Perform other duties as assigned by the leader and/or senior leadership.