Director of Client Pipeline Development & Services

Opal Autism Centers

11d • Remote

About The Position

Opal Autism Centers is seeking a highly experienced, strategic leader to serve as our Director of Client Pipeline Development & Services. This senior-level role is responsible for driving client acquisition, overseeing the intake experience, and leading marketing and outreach strategy to support growth across new and existing centers. This position requires a leader with proven experience in ABA client pipeline development, healthcare marketing, client services, and business development. The ideal candidate has a demonstrated track record of producing measurable results tied to client acquisition, referral growth, intake conversion, and client satisfaction. This role is ideal for a senior growth leader who understands the ABA space, can build scalable client acquisition systems, and has the experience to turn strategy into measurable results.

Requirements

• Master’s degree in Healthcare Administration, Marketing, Communications, or a related field required; or 3+ years of relevant experience
• Minimum 3–5 years of experience in healthcare marketing, client services, or business development
• Experience in client pipeline development for ABA therapy required
• Proven track record in client acquisition and satisfaction metrics
• Experience in digital marketing, social media management, and community outreach
• Strong organizational, interpersonal, analytical, and cross-functional leadership skills

Responsibilities

• Lead organization-wide client pipeline strategy & development and oversee intake team.
• Drive client acquisition strategies across new and existing centers
• Oversee referral network development, outreach strategy, and community engagement
• Lead digital marketing and campaign performance tied to measurable growth outcomes
• Ensure a seamless, compliant, and family-centered intake experience
• Partner with clinical, operational, authorization, scheduling, and center leadership to align client demand with capacity
• Monitor pipeline performance, conversion rates, aging, ROI, client satisfaction, and forecasted starts
• Support new center launches through early pipeline development and referral relationship building
• Provide executive-level reporting on client growth, marketing ROI, pipeline health, and performance trends

Benefits

• Medical, dental, and vision insurance
• Paid holidays
• Paid time off up to 160 hours per year
• 401(k) & other investment plan options
• Tuition discounts available- take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more!
• Referral bonuses up to $1,000 per referral- no cap!
• Employee Rewards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior