Director of Operations - Client Services

ABM US•New York, NY

8h•Onsite

About The Position

ABM is seeking a Director of Operations - Client Services to oversee all aspects of facilities management while ensuring exceptional customer service across the airport operation at Terminal B, LaGuardia Airport. This role oversees a diverse portfolio of services including janitorial, HVAC, electrical, passengers with restricted mobility (PRM), curbside ambassador operations, and overall guest experience functions. Serving as the primary liaison among internal departments and key stakeholders, including LaGuardia Gateway Partners (LGP), Facility Services, Passenger Services, Commercial Services, Airlines, TSA, and Port Authority, the Director ensures seamless coordination and communication. This role proactively drives prompt, responsive, and effective service delivery, addressing interdepartmental issues and ensuring timely resolution. Reporting to the ABM Managing Director, the Director of Operations also oversees overall contract compliance, customer satisfaction, service performance standards, and financial results to ensure all obligations meet or exceed the contract’s scope, terms, and expectations.

Requirements

Facilities management oversight
Customer service expertise
Liaison skills with internal departments and external stakeholders
Contract compliance management
Service performance standards management
Financial results oversight

Responsibilities

Oversee all aspects of facilities management while ensuring exceptional customer service across the airport operation at Terminal B, LaGuardia Airport.
Oversee a diverse portfolio of services including janitorial, HVAC, electrical, passengers with restricted mobility (PRM), curbside ambassador operations, and overall guest experience functions.
Serve as the primary liaison among internal departments and key stakeholders, including LaGuardia Gateway Partners (LGP), Facility Services, Passenger Services, Commercial Services, Airlines, TSA, and Port Authority.
Ensure seamless coordination and communication.
Proactively drive prompt, responsive, and effective service delivery, addressing interdepartmental issues and ensuring timely resolution.
Oversee overall contract compliance, customer satisfaction, service performance standards, and financial results to ensure all obligations meet or exceed the contract’s scope, terms, and expectations.