Director of Client Growth

Gradient Experience • New York, NY

3d • $190,000 - $235,000 • Onsite

About The Position

Gradient Experience is a full-service experiential marketing and event production agency serving beauty, spirits and luxury brands, with offices in New York, Los Angeles, Miami, and Paris. The Role Gradient is looking for a Director of Client Growth to own retention and growth across our largest client relationships: brands and departments generating $1M+ in annual gross income, including L'Oréal, Suntory Global Spirits, and William Grant & Sons, plus fast-growing accounts like Monster and Apple. This is a relationship and growth role, not a project execution role. You won't run the day-to-day delivery of client work; that's handled by our project management team. Your job is to go deep with the people and departments already spending with us, keep that spend, and grow it — including by opening doors to new brands and departments within those same client organizations. This role is built for a senior client partner who has earned trust inside luxury or premium brand organizations and knows how to turn that trust into expanded revenue.

Requirements

• A track record of growing and retaining large, high-value client relationships at a senior level, ideally in an agency environment
• Experience serving luxury, beauty, spirits, or other premium consumer brands, and fluency in the relationship standards and discretion those clients expect
• Skill at navigating and expanding relationships across complex, multi-department client organizations
• Comfort owning revenue retention and growth numbers, not just relationship management
• 8+ years of client leadership, account growth, or business development experience, ideally within an agency, with experience owning and expanding significant client relationships
• Willingness to be based in New York and travel regularly
• Strong command of CRM and sales enablement tools — Hubspot, LinkedIn Sales Navigator, and similar platforms — to track pipeline, manage multi-threaded accounts, and report on growth metrics

Responsibilities

• Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts
• Build multi-threaded relationships across brands and departments within existing client organizations
• Generate warm introductions and referrals into adjacent brands or departments at existing clients, expanding Gradient's footprint
• Own AGI retention and brand retention targets for your accounts
• Partner closely with Gradient's project management team to stay close to delivery quality, without owning execution
• Travel regularly to build in-person rapport with clients
• Report on retention and growth performance directly to the Chief Client Officer

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed