Director, Client Growth (70309772)

Sodexo Canada

5d•Hybrid

About The Position

Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join as our next Director, Client Growth located in Vancouver. Salary Range: $110,000 - $140,000 per year, plus bonus eligibility, comprehensive benefits, a retirement savings program, and additional incentive opportunities. At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities. Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Requirements

Bachelor's degree in Business Administration, Marketing, Finance, Hospitality Management, or a related field; MBA considered an asset.
10+ years of experience in strategic account management, business development, consultative sales, client retention, or commercial leadership.
Proven success managing complex B2B, national, or multi-site client portfolios and delivering measurable growth and retention results.
Experience building relationships with executive and C-suite stakeholders and influencing decision-making in a matrixed environment.
Strong commercial acumen, financial literacy, negotiation, and relationship management skills.
Demonstrated ability to lead cross-functional initiatives and drive results through collaboration and influence.
Proficiency with CRM platforms, Microsoft 365, data analytics, pipeline management, and financial reporting tools.
English required; French-English bilingualism is strongly preferred.
Willingness to travel approximately 25% to 40% within Canada.

Nice To Haves

Experience in food services, facilities management, or operational services is considered a strong asset.

Responsibilities

Lead Portfolio Growth Strategy & Account Planning: Translate Sodexo Canada's client growth strategy into clear, measurable account plans aligned with client priorities and commercial objectives. Develop and maintain comprehensive account plans, stakeholder maps, opportunity roadmaps, and action plans. Prioritize resources and executive sponsorship based on account value, risk, renewal timing, and growth potential.
Drive Client Relationships & Strategic Governance: Serve as the strategic relationship lead for an assigned portfolio of national and multi-site clients. Build and strengthen executive and C-suite client relationships while expanding Sodexo's web of influence. Plan and facilitate strategic business reviews, governance forums, and executive meetings. Coordinate internal stakeholders to ensure commitments are delivered and client expectations are exceeded.
Manage Retention, Renewals & Portfolio Risk: Own account retention strategies, renewal planning, and portfolio risk management. Monitor account health through client feedback, market intelligence, contract performance, and competitive insights. Lead renewal and rebid strategies in partnership with Operations, Sales, Finance, Legal, and executive sponsors. Support at-risk accounts through proactive recovery planning and corrective action management.
Deliver Organic Growth, Cross-Selling & Performance: Identify and qualify opportunities to expand services and increase share of wallet within existing client relationships. Develop compelling business cases and value propositions aligned to client priorities. Manage the growth pipeline from opportunity identification through negotiation, closure, and transition to Operations. Track and report on retention, growth, profitability, client satisfaction, and pipeline performance metrics.