Director of Catering
About The Position
Grand View Lodge is looking for a strategic, relationship-driven Director of Catering to lead and grow our catering and events operation. You'll develop and execute comprehensive sales and marketing strategies, manage a talented catering team, and serve as the critical link between clients and our operational departments; ensuring every event is planned with care and executed flawlessly. This is a role for someone who loves the business of events: you're as comfortable closing a contract as you are collaborating with the Executive Chef on a custom menu or coordinating the final details of a high-profile conference. You'll own the catering revenue line, build and mentor your team, and help shape what elevated hospitality looks like at Grand View Lodge. About Grand View Lodge & Cote Hospitality For over 100 years, Cote Hospitality has crafted transformative guest experiences across world-class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our CoteCares culture of belonging, respect, and shared purpose. We're invested in your growth here: this role comes with real opportunity to advance and expand your skills within our Sales department.
Requirements
- Minimum 5 years of hotel or resort catering, conference services, or related sales experience; required.
- Prior direct supervisory experience over a sales or catering team; required.
- A bachelor’s degree in Hospitality, Tourism, Sales, Marketing, or equivalent experience.
- Proven ability to drive revenue, negotiate contracts, and manage complex event logistics simultaneously.
- Strong organizational and decision-making skills, you manage competing priorities without dropping details.
- Excellent written and verbal communication skills; your proposals and client correspondence reflect the caliber of the property you represent.
- A collaborative, team-oriented leadership style; you build bridges across departments and lead by example.
- Proficiency in Delphi, Opera, and Canary strongly preferred; comfort with additional property management and sales systems and the ability to learn new platforms quickly is expected.
- A genuine passion for hospitality and events; you understand that every event is someone's most important day, and you treat it that way.
Nice To Haves
- Proficiency in Delphi, Opera, and Canary strongly preferred
Responsibilities
- Develop and execute catering sales strategies that maximize revenue on a monthly, quarterly, and annual basis; managing inventory through selective selling, optimizing meeting space ratios, package rates, and F&B minimums.
- Prospect and acquire new catering accounts while managing and growing existing client relationships through proactive, reliable, and professional communication.
- Handle inquiry calls, conduct site inspections, negotiate business, develop proposals, and book and contract catering events within established selling guidelines.
- Serve as the primary point of contact for clients from first inquiry through post-event follow-up — coordinating all event details including room setup, staging, lighting, AV, menus, décor, entertainment, group room blocks, and VIP services.
- Partner closely with the Executive Chef on menu design, concept development, and pricing for catering events.
- Assist clients with menu planning, F&B coordination, table arrangements, decoration options, and all logistics for conventions and catering events.
- Manage group room blocks, ensuring contract requirements are met, rates are quoted per revenue management guidelines, rooms are released appropriately, and attrition charges are applied as needed.
- Review daily charges, resolve discrepancies promptly, and follow up to ensure guest satisfaction.
- Hire, mentor, and develop catering team members; set clear performance expectations and support their growth.
- Assist in preparation of the annual departmental operating budget; complete forecasts, plans, and sales production reports.
- Represent Grand View Lodge at trade shows, industry events, sales meetings, and seminars; staying current on trends and bringing back actionable insights.
- Identify operational challenges impacting catering performance and collaborate with relevant departments on solutions.
- This is a resort hospitality role; a flexible schedule including weekends, holidays, and extended hours based on business levels is required.
- Other duties as assigned.
Benefits
- Real opportunity to advance and expand your skills within our Sales department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
