Director of Business Transformation

Berger Communities • Wayne, PA

6d • Onsite

About The Position

Berger Communities is hiring a Director of Business Transformation to serve as an internal consultant and innovation partner to every department. The role observes how work is currently done and identifies opportunities to make it faster, simpler, and more effective. The Director supports departments in streamlining efficiencies and helps the company run smoothly while considering Berger’s brand promise and the experience of residents, prospects, and employees.

The Director documents workflows and operational challenges, develops recommendations, and assesses opportunities for workflow redesign, process simplification, system integrations, automation, standardization, and elimination of unnecessary steps. The role also evaluates data and process reliability for proposed use cases, documents workflow requirements and success criteria for Strategic Services and implementation partners, and defines escalation and review steps for sensitive resident communications. Strategic Services retains ownership of technical security, data governance, integrations, and vendor risk management; Legal and operating leaders retain approval of applicable resident communication policies.

The role serves as Berger’s internal AI educator through workshops, lunch & learns, individual coaching, office hours, demonstrations, and new-employee AI orientation, promoting thoughtful and responsible adoption. This is a full-time, in-person position at the corporate office in Wayne, Pennsylvania.

Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, Operations, Analytics, or a related field.
• 3–7 years of professional experience, including leading cross-functional projects.
• Passion for AI use in the workplace.

Responsibilities

• Spend meaningful time embedded within each department observing how work is completed.
• Document current workflows, manual processes, bottlenecks, duplicate work, reporting inefficiencies, approval delays, and communication challenges.
• Develop recommendations that improve speed, quality, and employee experience.
• Identify opportunities to automate repetitive work while preserving employee judgment, negotiation, or personal resident interaction where appropriate.
• Evaluate proposed changes against Berger’s brand promise and the experience of residents, prospects, and employees.
• Recommend improvements through workflow redesign, process simplification, system integrations, automation, standardization, and elimination of unnecessary steps.
• Assess whether source data and current processes are reliable enough for proposed use cases, and identify data cleanup needs.
• Translate department needs into documented workflow requirements, success measures, and acceptance criteria for Strategic Services and implementation partners.
• Define escalation and review steps for sensitive resident communications, including notices.
• Serve as Berger’s internal AI educator through department workshops, lunch & learns, individual coaching, office hours, demonstrations, and new-employee AI orientation.
• Support departments across Berger Communities in streamlining efficiencies.

Benefits

• Medical, dental, and vision benefits begin on the first of the month after 30 days.
• Flexible spending accounts for medical and dependent care.
• Free short- and long-term disability insurance.
• Free life insurance, with the option to purchase additional coverage.
• 401(k) with company match.
• Tuition assistance up to $4,000 per year.
• $1,000 employee referral bonus.
• 15 PTO days, one volunteer day, and paid holidays, including two floating holidays.
• 20% rent discount at an approved Berger community, starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Director