Director of Business Transformation

Berger Communities • Tredyffrin Township, PA

14h • Onsite

About The Position

Berger Communities is hiring a Director of Business Transformation to serve as an internal consultant and innovation partner to every department. The role involves understanding how work is currently done and identifying opportunities to make it faster, simpler, and more effective. The position is based in person at the corporate office in Wayne, Pennsylvania.

The Director will spend time embedded in departments to observe and document workflows, identify inefficiencies, and recommend improvements. The role also includes assessing appropriate uses of automation and AI, translating department needs into documented requirements and success measures, and supporting responsible AI adoption through education and coaching. Strategic Services retains ownership of technical security, data governance, integrations, and vendor risk management; Legal and operating leaders retain approval of applicable resident communication policies.

Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, Operations, Analytics, or a related field.
• 3–7 years of professional experience, including leading cross-functional projects.
• Passion for AI use in the workplace.

Responsibilities

• Spend meaningful time embedded within each department observing how work is completed.
• Document current workflows, manual processes, bottlenecks, duplicate work, reporting inefficiencies, approval delays, and communication challenges.
• Develop recommendations to improve speed, quality, and employee experience.
• Identify opportunities for automation while preserving employee judgment, negotiation, and personal resident interactions where appropriate.
• Evaluate proposed changes against Berger’s brand promise and the experience of residents, prospects, and employees.
• Recommend improvements through workflow redesign, process simplification, system integrations, automation, standardization, and elimination of unnecessary steps, looking beyond AI alone.
• Assess whether source data and current processes are reliable enough for proposed use cases.
• Identify data cleanup needs and translate department needs into documented workflow requirements, success measures, and acceptance criteria for Strategic Services and implementation partners.
• Define escalation and review steps for sensitive resident communications, including notices.
• Work with Strategic Services, which retains ownership of technical security, data governance, integrations, and vendor risk management; Legal and operating leaders retain approval of applicable resident communication policies.
• Serve as Berger’s internal AI educator through department workshops, lunch-and-learns, individual coaching, office hours, demonstrations, and new-employee AI orientation.
• Support departments across Berger Communities in streamlining efficiencies.

Benefits

• Medical, dental, and vision benefits starting on the first of the month after 30 days.
• Flexible spending accounts for medical and dependent care.
• Free short- and long-term disability insurance.
• Free life insurance, with the option to buy additional coverage.
• 401(k) with company match.
• Tuition assistance up to $4,000 per year.
• $1,000 employee referral bonus.
• 15 PTO days, one volunteer day, and paid holidays, including two floating holidays.
• 20% rent discount at any approved Berger community, starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Director