Director of Business Services

Artis Senior Living of Woodbury•Woodbury, MN

19h

About The Position

The Director of Business Services manages the administrative office and functions of the community, including accounts receivable, payroll, recruiting and onboarding, weekly and monthly reporting, and community files. The role provides customer service to residents and families in a caring and compassionate manner and supports the community’s residents and team members. The position requires technical aptitude and the ability to work across multiple platforms, along with strong multitasking, time-management, communication, and organizational skills. Experience in senior living or healthcare and willingness to work with older adults are essential.

Requirements

High school diploma or equivalent.
Two to three years of demonstrated office management experience in senior living or health services.
Technical aptitude and comfort working across multiple platforms.
Strong multitasking, time-management, communication, and organizational skills.
Willingness to work with the elderly population.

Nice To Haves

Additional coursework in business management, accounting, and/or human resources.

Responsibilities

Provide customer service to residents and families while recognizing individual needs and rights.
Manage recruiting and onboarding for new team members, including participating in interviews, preparing new-hire documents, initiating background and reference checks, handling onboarding and I-9 verification, and scheduling orientations.
Create and maintain personnel files in accordance with state and federal guidelines.
Maintain records for accounts receivable, including collections, payroll, and petty cash; process items for corporate accounting functions under the Executive Director’s direct supervision.
Maintain current resident business files and leases.
Maintain community census data and Medicare/Medicaid reimbursement information, if applicable.
Document and report work-related injuries and incidents to the insurance company in accordance with company policies and procedures.
Manage and coordinate multiple projects through completion.
Follow community policies and procedures concerning resident and team-member safety, attendance, timeliness, house rules, teamwork, and resident service.
Follow infection prevention, OSHA, fire, and safety regulations to protect residents.
Answer incoming calls, greet visitors, and accept resident deliveries.
Maintain confidentiality of information about the community, employees, and residents.
Perform other duties as requested.