Director of Business Services & Associate Experience

Artis Senior Living of Lakeview•Chicago, IL

1d•Onsite

About The Position

The Director of Business Services at Artis Senior Living Lakeview leads core business office operations while serving as a key partner to community leadership in supporting associates and strengthening workplace culture. This is a broader role than a traditional senior living business office position, combining operational excellence with people leadership and a focus on the associate experience. Lakeview is a large, active, fast-paced community in Chicago, and the director is expected to have a visible presence throughout the community and build credibility with department leaders. The role works closely with the Executive Director and has access to corporate partners in Human Resources, Finance, Talent Acquisition, and other support functions. It oversees payroll, billing, accounts payable and receivable, onboarding, reporting, records, compliance, and administrative processes. The director also helps associates and leaders navigate workplace questions and concerns, supports talent and onboarding, and leads the Concierge team to deliver a professional, responsive, and welcoming experience to residents, families, candidates, visitors, vendors, and associates. This is a full-time position with a Manager on Duty weekend rotation approximately every eight weeks. Starting pay is $85,000 and up based on experience.

Requirements

Bachelor’s degree in business administration, Accounting, Finance, Human Resources, Healthcare Administration, or a related field.
At least five years of progressively responsible experience in business office administration, accounting, payroll, resident billing, office management, and human resources.
Experience in senior living, healthcare, hospitality, or another service-centered industry.
Ability to lead business office operations in a dynamic, fast-paced environment.
Judgment, confidence, curiosity, and leadership presence to serve as a trusted partner within the community.
Willingness to work the Manager on Duty weekend rotation approximately every eight weeks.

Nice To Haves

Human Resources or employee-relations experience is strongly preferred.
Previous experience leading and developing a team is preferred.

Responsibilities

Lead payroll administration, resident billing, accounts receivable and collections, accounts payable, reporting, records, compliance, and business office processes.
Support accurate, timely completion of business office work and ensure effective administrative operations.
Serve as an accessible resource for associates and leaders on associate questions, policy interpretation, workplace concerns, performance documentation, fact-finding, benefits, leave processes, and other day-to-day people matters, partnering with the Executive Director.
Monitor associate experience signals such as turnover, engagement, attendance, morale, communication gaps, and new-hire experience, and help turn observations into actions that support retention, engagement, and accountability.
Help create an organized and welcoming first day and effective onboarding experience for new associates.
Lead and develop the Concierge team and set standards for the community’s front-of-house experience.
Build credibility with department leaders and maintain a visible presence throughout the community.
Work closely with the Executive Director and partner with corporate Human Resources, Finance, Talent Acquisition, and other support functions.
Participate in the Manager on Duty weekend rotation approximately every eight weeks.