Director of Business Process and Systems

ANA•Henderson, NV

4d•$160,000 - $200,000•Onsite

About The Position

Alliance North America (ANA) is a recognized industry leader, proudly named a 2025 Top Workplace in the Manufacturing Industry. Established in 2017, ANA is the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system. Our commitment is to 'Make their World Easier' by providing solutions and ensuring parts availability. ANA is headquartered in Henderson, Nevada, with additional locations in Cypress, California, and Spartanburg, South Carolina. As ANA is growing and scaling, we are seeking a Director of Business Process & Systems for an onsite position in Henderson, Nevada. This role will own the design and governance of ANA’s end-to-end business processes and ensure their implementation across core technology platforms. The objective is to establish a unified process architecture across operations, HR, finance, IT, sales, marketing, engineering, support, and supply chain, ensuring departmental decisions support downstream workflows and system integrity. This role requires leadership in cross-departmental change, influencing teams, and ensuring full adoption of new processes and systems to create a coherent operating model supported by well-integrated enterprise systems, enabling ANA to scale efficiently.

Requirements

Bachelor’s degree in business, engineering, operations, information systems, or related fields.
10–15+ years leading enterprise process transformation, ERP architecture, or operational systems implementation.
Demonstrated success driving cross-functional change in organizations where processes span multiple departments and systems.
Experience implementing or rescuing ERP/CRM transformations where adoption, governance, and workflow discipline were required across teams.
Strong experience aligning ERP (Business Central or similar), CRM (Salesforce or similar), and operational systems into a coherent operating model.
Proven ability to navigate organizational resistance and drive adoption of new processes and systems.
Deep understanding of enterprise operational workflows across finance, operations, sales, supply chain, HR, and support.
Experience translating business processes into system architecture across ERP, CRM, and enterprise platforms.
Strong understanding of data governance, system integrations, and enterprise reporting environments (e.g., Power BI).

Nice To Haves

Experience operating in manufacturing, operationally complex, or rapidly scaling companies strongly preferred.

Responsibilities

Map and document ANA’s core end-to-end workflows, including: Lead-to-Order, Order-to-Cash, Procure-to-Pay, Manufacture-to-Ship, Inventory Management, Record-to-Report, Employee Lifecycle.
Identify inefficiencies, bottlenecks, and cross-department failure points.
Translate business processes into documented system workflows across ANA’s technology stack, including MS Dynamics 365 Business Central, Salesforce, Finance, operations, HR and reporting platforms (including Power BI), Integration and automation tools, Master data and permission governance structures.
Establish governance for how processes are created, modified, and maintained.
Evaluate departmental process changes for downstream operational and system impacts.
Facilitate alignment between departments.
Drive operational efficiency through automation, standardization, and system optimization.
Reduce manual workarounds and process delays.
Improve the quality and consistency of operational and financial data.
Improve effective use of core platforms such as Business Central and Salesforce.
Partner with leadership and teams to ensure processes are correctly executed within systems.
Provide guidance and training to support the adoption of improved workflows.