Director, Business Process & Systems

Reconomy•Windsor, CT

4d•$150,000 - $170,000•Hybrid

About The Position

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support. With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future. The Director of Business Process & Systems is responsible for designing, optimizing, and enabling end‑to‑end business processes through technology platforms, with a primary focus on ERP and CRM systems. This role bridges operations and systems, ensuring business processes are standardized, scalable, and effectively supported by core enterprise platforms. The position has end-to-end ownership across both process architecture and system enablement, including process design, system configuration alignment, implementation support and performance optimization. This role works cross-functionally across Operations, Finance, IT, and Commercial teams to drive digital transformation, system adoption, and operational efficiency.

Requirements

Bachelor’s degree in Business, Information Systems, Engineering, or a related field
5–8 years of experience in business process improvement, systems implementation or transformation roles
Direct experience leading end-to-end process design or re-engineering initiatives
Direct experience with ERP and CRM platforms
Experience leading or supporting ERP / CRM implementations, upgrades or integrations
Demonstrated ability to drive cross-functional change and operational transformation
Experience working with process mapping tools
Strong process design, operational and systems thinking (5+ years)
Ability to translate process designs into business and system requirements (3+ years)
Experience with process mapping and improvement methodologies (Lean, Six Sigma) (5+ years)
Analytical skills, including data interpretation and problem-solving (5+ years)
Data analysis and reporting (Excel, BI tools, dashboards) (5+ years)
ERP / CRM implementation and optimization experience (3+ years)
Ability to lead cross-functional initiatives and influence stakeholders (3+ years)

Nice To Haves

Lean Six Sigma Green Belt or Black Belt preferred but not required
ERP / CRM system certifications preferred but not required (e.g. Salesforce Business Analyst)
Experience with PE-backed companies preferred but not required

Responsibilities

Lead current-state process mapping across core business functions (e.g., order to cash, procure to pay, service delivery).
Identify inefficiencies, bottlenecks, risks, and control gaps in existing workflows.
Design future-state processes that improve efficiency, scalability, compliance, and customer experience.
Establish standardized process documentation, SOPs, and governance frameworks.
Drive implementation of redesigned processes across the organization.
Translate end-to-end process designs into clear, structured business and system requirements for ERP / CRM platforms, ensuring alignment between business objectives and system configuration.
Define KPIs and performance metrics aligned to process outcomes (e.g., cycle time, cost, error rates).
Analyze operational data to identify improvement opportunities and root causes.
Lead continuous improvement initiatives to enhance productivity and service quality.
Partner with operations leaders to embed accountability and performance management.
Improve reporting, dashboards, and data visibility for decision-making.
Ensure data accuracy, consistency, and governance across systems.
Establish and maintain enterprise process architecture and taxonomy.
Implement governance frameworks for process ownership and continuous improvement.
Collaborate with IT to enable automation, workflow tools, and system integration where appropriate.
Ensure processes align with compliance, regulatory, and financial control requirements.
Support or lead ERP / CRM implementations, upgrades, and enhancements across the organization.
Partner with business leaders to align systems and processes with strategic priorities and growth initiatives.
Support M&A integrations by aligning acquired businesses to core ERP / CRM platforms and standardized processes.
Lead workshops to drive process and system adoption across teams.
Manage stakeholders across Operations, Finance, IT, and Commercial functions.