Director of Business Ops-Hospice
About The Position
Visiting Nurse Health System (VNHS) is seeking a strategic, hands-on Director of Business Operations to lead the business-office infrastructure supporting Hospice and Palliative Care. This leader partners with clinical and executive teams to strengthen documentation integrity, billing readiness, regulatory compliance, revenue-cycle performance, and the patient and family experience. Hospice care is a special need for those approaching the end of their life journey. VNHS needs a calm, compassionate, and empathetic professional who cares for the patient and their family during this difficult time. This role is not just about the nuts and bolts of business operations; it's about adding value to Visiting Nurse's values of Respect and Integrity, Excellence, Stewardship, and Care.
Requirements
- Bachelor’s degree in healthcare administration, business operations, or a related field.
- At least 2–3 years of leadership experience in hospice or home health office operations, including Medicaid and healthcare back-office administration.
- Working knowledge of hospice documentation, reimbursement, revenue-cycle workflows, physician-order tracking, and health-information practices.
- Strong leadership, customer service, communication, analytical, research, prioritization, and problem-solving skills.
- Proficiency with Microsoft Office and Outlook; comfort using HRIS, healthcare technology, reporting tools, and AI-enabled platforms.
- Reliable transportation and the ability to manage competing priorities with sound judgment, initiative, and integrity.
- Must have reliable transportation, a valid driver's license, and current vehicle insurance.
Nice To Haves
- CHAP accreditation experience is preferred.
Responsibilities
- Business-office operations, health information management, medical records, provider credentialing, and assigned support staff.
- Pre-bill readiness, including documentation-gap resolution, billing holds, payer forms, physician orders, certifications, recertifications, CTIs, face-to-face records, and hospice election documentation.
- Cross-functional workflows among clinical operations, intake, scheduling, billing, revenue cycle, physicians, funeral homes, and external partners.
- Compliance with Medicare, Medicaid, HIPAA, CHAP, Conditions of Participation, release-of-information requirements, and organizational policies.
- Dashboards, audits, and trend analysis covering documentation aging, outstanding orders, denials, charitable care, productivity, and revenue-cycle risks.
- Process improvement, staff coaching, standardized procedures, and accountability initiatives that reduce delays, rework, and avoidable denials.
Benefits
- Medical, Dental, and Vision insurance
- Employee Assistance Program
- Employee Discount
- Flexible Schedule
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Life insurance
- PTO and 9 Holidays
- 403b w/company match
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What This Job Offers
Job Type
Full-time
Career Level
Director
