Director of Business Operations and Systems

Hyperproof

6d•$146,000 - $206,000•Remote

About The Position

Hyperproof is seeking a Director of Business Operations and Systems to optimize its revenue and business systems ecosystem across Sales, Customer Success, Account Management, Implementation, and Deal Desk. Reporting to the SVP of Operations, this role combines strategic systems architecture, Revenue Operations partnership, and hands-on systems administration. The Director will lead a small team of two direct reports while bridging high-level strategy and day-to-day execution. The role owns revenue operations and key business systems, including Salesforce and Nue CPQ. It partners with Sales, Marketing, Finance, and Customer Success leadership on revenue strategy, forecasting, pipeline reporting, customer journeys, and operational processes. It also oversees systems integration, data governance, vendor and budget matters, and the delivery of a business systems roadmap. Hyperproof is a fully remote company. The position is full-time and offers a base salary range of $146,000–$206,000 USD, with full compensation packages based on experience and certifications. The role leads two direct reports and reports to the SVP of Operations.

Requirements

At least 6 years of progressive experience in Revenue Operations, Sales Operations, or Business Systems in a B2B SaaS environment.
At least 3 years of team lead or managerial experience guiding direct reports, delegating sprint tasks, conducting technical reviews, and mentoring team members.
Advanced Salesforce experience, including strategy, architecture, complex Flows, and system integration patterns.
Direct CPQ platform administration experience.
Hands-on experience administering a Customer Success platform integrated with CRM systems.
Strong understanding of B2B SaaS financial and revenue metrics, including ARR, NRR, GRR, logo retention, quote-to-cash, and sales capacity modeling.
Expert-level reporting, dashboard creation, data modeling, and financial system reconciliation skills.
Bachelor’s degree in Business, Information Systems, or Finance, or equivalent practical experience.
Ability to manage systems intake, sprint priorities, technical reviews, and team development.
Experience documenting data governance standards and maintaining data quality across interconnected systems.

Nice To Haves

Experience with Nue CPQ; it is the preferred CPQ platform.
Experience with Customer Success platforms such as Planhat, Gainsight, or ChurnZero.
Experience with the listed GTM and revenue tools, including Maxio, Planhat, LeanData, Outreach, Highspot, ChiliPiper, Intercom, Pardot, ZoomInfo, LinkedIn Sales Navigator, Chorus.ai, Gong, and 6Sense.
Practical experience using AI and automation to improve operational workflows and CRM data.

Responsibilities

Partner with Sales, Marketing, Finance, and Customer Success leaders to translate business priorities into revenue strategies, process improvements, and system workflows.
Own revenue operations, including renewal and expansion forecasting, weekly pipeline hygiene, NRR channel updates, churn analysis, and post-sales reporting.
Manage Deal Desk operational reviews, order form templates, custom SKU controls, and monthly Salesforce-to-Maxio reconciliations.
Conduct quarterly pricing and discounting analysis with Finance and Product Marketing, evaluating historical trends and margin impact.
Serve as the primary architect and hands-on administrator for Salesforce and Nue CPQ, maintaining system availability, flow logic, and data integrity.
Co-own the business systems roadmap with the SVP of Operations, including structured intake, trade-off evaluations, and deployment release calendars.
Manage Planhat-to-Salesforce data flows and synchronization for customer health scores, renewal milestones, and usage data.
Oversee user access provisioning, security configuration reviews, and license management across GTM and revenue tools.
Manage GTM systems vendor contracts, renewals, invoice approvals, and systems budget allocations.
Lead, mentor, and direct a small team; manage sprint intake, priorities, technical reviews, and team development.
Establish structured intake, prioritization, and sprint cadences for RevOps and systems requests.
Maintain technical documentation, architecture maps, data governance standards, change logs, and user training guides.
Lead systems implementations from requirements gathering through vendor evaluation, testing, deployment, and change management.
Use AI and automation tools to streamline workflows, enrich CRM data, and improve operational output.
Complete an audit of the business systems landscape and take ownership of Nue CPQ SKU management, pricebook updates, and Deal Desk approvals.
Establish data governance standards across Salesforce, Planhat, and Maxio and deliver a remediation plan for identified data quality issues.
Create a recurring post-sales RevOps reporting cadence and streamline monthly Salesforce-to-Maxio reconciliation.
Design and deploy a semi-automated renewal tracking process between Planhat and Salesforce.
Deliver at least three prioritized roadmap projects within the first six months, such as LeanData routing optimization, CPQ structure cleanup, or automated attribution mapping.
Improve operational metrics, including reducing custom SKU exception requests and improving Planhat-to-Salesforce synchronization accuracy and lead routing turnaround times.
Perform other operational duties and special projects as assigned.

Benefits

Base salary and equity compensation.
Annual compensation reviews and equity.
Unlimited paid time off.
401(k) with immediate vesting and a 4% company match.
Medical, dental, and vision coverage for employees and dependents.
12 weeks of parental leave and one year of free diapers and wipes with Honest.
$500 home office stipend at hire; additional needs may be requested.
$100 quarterly paid wellness stipend.
Pet insurance discount.
Annual company in-person events and quarterly in-person connects.
Two company-wide Hypercharge weeks of rest in July and December.
Slack channel notifications turn off after 5 p.m. based on the employee’s time zone.
Choice of PC or Mac laptop.