Director of Business Office

Ivy Tech Community College • East Chicago, IN

1d • Hybrid

About The Position

Under the direction of the Vice Chancellor for Finance and Administration, the Business Office Director is responsible for the daily operations of the Business Office and Bursar functions for the Lake County campus. This position provides operational leadership, supervision, and oversight of campus finance and student account services, ensuring strong internal controls, compliance with College policies, accurate financial reporting, and a high level of customer service. The Business Office Director leads a cross trained finance team designed to operate as a seamless unit, capable of maintaining continuity of operations during peak periods, absences, or campus wide initiatives.

Requirements

• Bachelor’s degree in accounting, finance, business administration, or a related field, or equivalent combination of education and experience.
• Demonstrated supervisory experience in a finance, business office, or accounting environment.
• Strong organizational, analytical, and communication skills.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

• Experience with Workday financial systems.
• Experience with Banner student and finance modules.
• Experience in higher education finance or public sector accounting.

Responsibilities

• Supervise and provide operational leadership to Business Office and Bursar staff, including assistant directors and clerical staff.
• Establish expectations, workflows, and cross‑training plans to ensure staff can provide coverage and continuity across business office and bursar functions.
• Provide direct supervision and backup support for finance staff supporting purchasing, travel, grants, student accounts, and general accounting functions.
• Promote a customer‑focused, solutions‑oriented approach in all student‑ and employee‑facing finance services.
• Participate in the annual campus budget planning and management process in coordination with the Vice Chancellor for Finance and Administration.
• Prepare financial projections, routine and ad hoc financial reports, and supporting materials for campus leadership and Campus Board of Trustees meetings.
• Prepare and/or approve manual journal entries, accounting adjustments, and budget amendments in accordance with College policy.
• Prepare routine and ad hoc financial analyses to support decision‑making and fiscal monitoring.
• Perform and oversee reconciliations, including banking activity, clearing accounts, and student account balances.
• Oversee fixed asset management and related reporting.
• Approve procurement transactions under delegated authority, including purchases under $10,000, expense reports, supplier invoices, and credit memos.
• Provide training, guidance, and issue resolution related to Workday procurement, purchasing cards, travel, and invoice processing.
• Prepare and submit Finance Systems Access Request Forms for Banner, Payment Works, and Purchasing Cards.
• Maintain published finance resources and reference materials on the finance shared drive.
• Supervise student account operations, including cashiering, billing, refunds, payment plans, and account adjustments.
• Serve as backup for student‑facing customer service functions as needed.
• Oversee student case management, including ticket resolution, escalations, and payment arrangements.
• Review and monitor student account reports, including refunds, holds, write‑offs, collections activity, and clearing accounts.
• Serve as the campus liaison to the Collections Hub.
• Support campus initiatives related to student account compliance, including drop‑for‑non‑pay processes.
• Coordinate with Financial Aid and Registrar staff to support student reinstatements and account resolution as appropriate.
• Manage student organization and club accounting, balances, and compliance.
• Manage facilities and project accounting, including tracking project balances and expenditures.
• Maintain approved driver listings and manage driver ID access for gas cards.
• Monitor and report issues related to vending machine operations.
• Manage banking relationships and related documentation as assigned.
• Assist with management of contracts and grants in coordination with the Vice Chancellor for Finance and Administration and System Office partners.

Benefits

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

What This Job Offers

• Job Type: Full-time
• Career Level: Director