Director of Business Office

Bronson Behavioral Hospital • Battle Creek, MI

1d • Onsite

About The Position

The Director of Business Office oversees business office operations at Bronson Behavioral Health Hospital, including revenue cycle management, billing, collections, financial counseling, insurance reimbursement, and cash collections. The role partners closely with the CFO and hospital leadership to support financial performance, regulatory compliance, and organizational growth. It provides operational leadership for claims management and collections, monitors financial and operational metrics, and leads staff to achieve departmental goals.

Requirements

• High school diploma or equivalent required.
• Five or more years of job-related experience required.
• Three or more years of supervisory experience required.
• Strong revenue cycle technical skills required.
• Strong knowledge of insurance reimbursement, claims management, collections, and revenue cycle operations.
• Must maintain a valid driver's license and automobile insurance coverage and have access to an automobile where required by the facility.

Nice To Haves

• Bachelor's degree in Business Administration or a related field preferred.
• Behavioral health experience preferred.

Responsibilities

• Monitor and report key metrics, including cash collections, days outstanding, unbilled accounts, denials, and daily census, in conjunction with the CFO.
• Establish and maintain controls for cash collected and posted in the patient accounting system.
• Communicate with third-party insurance carriers to resolve issues affecting cash flow and patient or member satisfaction.
• Manage staff hiring, development, training, performance management, and communication.
• Communicate with the leadership team to ensure third-party compliance guidelines are met.
• Select and monitor outside collection vendors; reconcile agency reports with system reports and approve agency invoices.
• Lead business office activities related to claims management and facility receivables collections, ensuring timely and efficient cash collections.
• Provide support and leadership to achieve departmental goals and objectives.
• Review statistical reports, identify trends and operational deficiencies, and implement corrective action plans as needed.
• Work with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• Manage and direct subordinate staff in identifying goals and objectives.
• Perform other functions and tasks as assigned.

Benefits

• Competitive salary and bonuses.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off, including vacation, holidays, extended sick leave, and mental health days.
• Executive mentorship and corporate support.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED