Business Office Director

Cogir Management, USA•Everett, WA

About The Position

The Business Office Director manages the community’s business office and coordinates and oversees its human resources, payroll, billing, and operational processes. The role is the primary contact for residents, families, and staff regarding resident billing and human resources questions. The director also oversees front desk staff and works with the Executive Director to keep the community within budget.

Requirements

High school diploma required.
At least 3–5 years of experience in business office management, finance, human resources, or accounting.
Knowledge of computer systems and CRM software, and proficiency in Microsoft Office Suite.
Working knowledge of federal and state employment laws.
Working knowledge of general accounting, billing, collections, and expense management.
Outstanding written and verbal communication skills and a passion for serving seniors.
High degree of accuracy, effective time management, and ability to work independently.
Professional ethics and high integrity.
Capacity to work evenings and/or weekends when needed and participate in the manager-on-duty rotation.

Nice To Haves

Associate degree or higher.
Previous experience in independent living, assisted living, memory care, or senior living.

Responsibilities

Produce and manage accounts receivable and assist with month-end closing procedures.
Manage residents’ contracts, including execution and renewals.
Coordinate new resident orientation and move-ins.
Manage resident and employee files and ensure regulatory guidelines, forms, and documentation are maintained.
Conduct new-hire orientation for staff.
Serve as the community’s human resources contact.
Produce and manage community payroll.
Work with the Executive Director to ensure the community stays within budget.
Oversee front desk staff, including recruiting, training, supervision, and staff development.