Director of Business Development/Client Services

Greystar•Fort Lauderdale, FL

About The Position

The Director of Business Development/Client Services executes Greystar’s strategy for new business development and client satisfaction. The role leads and coordinates activities, initiatives, and programs that promote company growth and help ensure client satisfaction and retention. It manages ongoing client relationships, communicates with client representatives, gathers and responds to feedback, and addresses client concerns and requests. The position leads efforts to identify prospective clients and markets, cultivate relationships, solicit business, prepare and present proposals, and follow up on opportunities. It contributes to annual goals and budgets for the client services group, monitors market trends and opportunities, prepares reports and recommendations for senior management, and coordinates due diligence for new fee management business. The role also develops internal communication and client relationship management processes, creates promotional materials, and identifies and implements improvements to client service.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Maintain relationships with existing clients through ongoing communication, feedback review, complaint resolution, and timely responses to client requests for reports and information.
Lead and coordinate new business and market development initiatives, including identifying prospective clients, cultivating relationships, soliciting business, presenting proposals, and following up to close transactions.
Contribute to annual business goals and budgets for the client services group by projecting prospective clients and management fees and reporting on changes to projections, timing, and anticipated fees.
Monitor and analyze market information and trends, prepare reports for senior management, and recommend actions to secure client relationships and strengthen the Company’s market position.
Establish internal communication networks and client relationship management systems to support information exchange and effective client communications.
Develop and distribute communications, brochures, promotional literature, and other collateral for current and prospective clients.
Coordinate and complete due diligence assignments and act as liaison with brokers for new fee management opportunities.
Gather and review client feedback and survey results, identify recurring themes and issues, and propose and implement cost-effective client service improvements.
Complete human resources, financial, administrative, and other reports and analyses, and perform other duties as assigned or necessary.

Benefits

Competitive medical, dental, vision, disability, and life insurance, with low or no employee medical costs for employee-only coverage.
Paid time off, including 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discounts for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for a quarterly or annual bonus program based on individual and company performance.