Director of Marketing

Pacific Hospitality Group•Napa, CA

20h•Onsite

About The Position

The Director of Brand Marketing is the on-property steward of the hotel’s brand, responsible for shaping the guest-facing narrative, overseeing local execution of all marketing initiatives, and serving as the primary liaison between the property and the home office marketing team. This role ensures that the hotel’s brand identity, experiences, and stories are authentically represented across all touchpoints while managing the flow of information, content, and operational inputs required for successful marketing deployment. This role focuses on brand expression, content capture, on-site activation, local deployment, and project management. The Director of Brand Marketing will work hand in hand with the Home Office Marketing Team to enable channel owners (digital, email, social, content) to deliver high-quality campaigns by providing the insights, coordination, and on-property storytelling needed for successful marketing performance.

Requirements

5–7+ years of hospitality, brand marketing, communications, or public relations experience.
Strong storytelling instincts with the ability to capture and identify compelling content.
Proven project management experience, ideally in a cross-functional environment.
Excellent communication and interpersonal skills; able to influence and collaborate across departments.
Experience supporting or hosting content creators, media, or influencers.
Strong organizational skills with high attention to detail and deadlines.
Comfortable producing light content (short videos, photos) with a mobile device for marketing use.

Nice To Haves

Experience in premium, luxury, lifestyle, or independent hospitality environments preferred.

Responsibilities

Maintain and elevate the property's brand identity across all guest and operational touchpoints.
Collaborate with F&B, Spa, Rooms, Events, and Sales teams to ensure brand-aligned storytelling and experience delivery.
Identify unique elements of the property, destination, and guest experience that strengthen the brand narrative.
Ensure local marketing materials (collateral, signage, menus, displays) reflect approved brand standards.
Serve as the on-property steward of the Stay Golden loyalty program, ensuring the experience remains curated, differentiated, and aligned with the brand and destination.
Partner with the on-property revenue team to monitor booking trends and opportunity gaps.
Ensure all on-property activations from seasonal offers to food and beverage events are designed to convert guest interest into leisure room nights and ancillary spend.
Provide the home office teams with the necessary details and creative briefs to fuel marketing channels.
Capture on-property photography and short-form video to support social and content needs.
Identify story opportunities tied to culinary, wellness, design, events, team members, and local culture.
Prepare shoot locations and coordinate staff/talent for photography, video, or influencer content needs.
Host and manage influencers, media, and content creators to ensure productive, brand-aligned visits.
Maintain a current library of visual and narrative assets for ongoing use by home office teams.
Deploy home-office generated marketing assets consistently and accurately (emails, social content, QR codes, menus, signage, event promotions, and brand activations).
Ensure all operational updates impacting marketing (hours, menus, pricing, programming) are accurate and communicated upstream on time.
Oversee on-property execution for seasonal campaigns, F&B events, spa promotions, guest activations, and brand experiences.
Confirm that all marketing deliverables from the home office are implemented within the required timeline.
Serve as the project manager for all on-property marketing initiatives.
Manage timelines, deliverables, and cross-departmental responsibilities for all marketing inputs.
Track content needs, operational updates, approvals, deadlines, and deployment windows to ensure cohesive execution.
Maintain a master property marketing calendar in alignment with home office marketing leadership (Performance & Brand).
Identify risks, delays, or operational blockers early and communicate them to home office marketing leadership.
Ensure all property departments provide the required inputs (menus, spa details, event information, photography requirements, operational changes) to home office teams on schedule.
Build and maintain partnerships with local businesses, tourism boards, DMOs, and community organizations.
Identify brand-aligned collaborations that enhance awareness and guest engagement.
Represent the hotel at community events, media engagements, and regional initiatives.
Develop co-marketing or partnership opportunities that home office can amplify across channels.
Serve as the property's main point of contact for all marketing initiatives originating from home office.
Provide weekly updates to home office marketing leadership (Performance & Brand) on project status, pending inputs, and deployment readiness.
Supply home office teams (social, content, digital, email) with timely and complete property inputs such as: F&B menus and updates, Spa promotions, Event details and activations, Photography and story content, Operational changes affecting marketing.
Participate in monthly planning sessions to align on seasonal storytelling, content needs, and upcoming campaigns.
Share qualitative insights on guest response, local trends, competitive activity, and brand opportunities.
Provide feedback on how home office campaigns performed on property and identify opportunities for enhancements.
Surface on-property wins or local experiences that can be leveraged across broader marketing efforts.
Maintain awareness of guest sentiment and ensure feedback loops remain active with home office teams.