Director of Behavioral Health

Abode•San Jose, CA

1d•Hybrid

About The Position

The Director of Behavioral Health supports Abode Services’ mission to end homelessness by helping clinical supervisors and other key team members deliver quality mental health services to program participants in Santa Clara County. The position leads clinical teams, develops protocols, and drives quality improvement to address the needs of people experiencing homelessness, including chronic homelessness. As a member of the leadership team, the Director is expected to support high standards of care and contribute to the agency’s ongoing growth and change. The Director oversees clinical care, staff supervision, compliance, quality assurance, and program productivity. The role works with the Senior Director of Health and Wellness on agency clinical services and protocols, including clinical supervision, documentation quality, and privacy practices. It also provides clinical supervision to interns and clinicians as needed and promotes Housing First, Strength Based Care, Trauma Informed Care, and Harm Reduction throughout the agency. The position works in a shared office and program-service environments and involves frequent regional travel by car. Hybrid schedule options are available.

Requirements

Licensed for at least 2 years with the California Board of Behavioral Science as an LMFT, LCSW, or Psychologist.
At least 3 years supervising clinical staff, including clinical supervisors and paraprofessionals.
At least 5 years overseeing programs that assist low-income individuals who have experienced homelessness and/or people with co-occurring mental and substance use disorders.
Supervisory experience and strong skills in program development and policy and procedures.
At least 2 years of Medi-Cal billing experience in a quality assurance capacity.
Reliable transportation; a valid and current California driver’s license, current insurance, and a clean DMV record.
Excellent verbal and written communication, organizational, and time-management skills.
Strong analytical and problem-solving skills and meticulous attention to detail.
Ability to represent the agency’s interests, work effectively with a diverse population with multiple special needs, and build collaborative relationships with tenants, staff, community networks, and resource partners.
Experience working within an Assertive Community Treatment program or similar.
Understanding of Housing First, Motivational Interviewing, Harm Reduction, and Psychosocial Rehabilitation.
Experience intervening in or supporting staff during crisis situations, including use of de-escalation techniques.
Understanding and ability to implement theories of biological, psychological, and social development, including human behavior and psychopathology, human diversity, interpersonal relationships and family dynamics, mental disorders, stress, and chemical dependency.
Mastery of Medi-Cal charting and strong skills completing assessments and treatment plans.
Experience with utilization reviews and overseeing clinical quality reviews.
Ability to work independently and collaboratively with teams.
Ability to practice cultural sensitivity through open dialogue and self-exploration with diverse groups while providing direct services.
Proficiency with Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Strong communication skills, emotional intelligence, and cultural humility, with a demonstrated ability to build and maintain effective relationships with internal and external contacts.
Ability to perform the stated physical requirements, including prolonged sitting or standing, driving, moving between floors, lifting or moving objects up to 25 pounds, and bending, squatting, crouching, reaching, and kneeling.
Ability to work in the stated environments, including shared offices with moderate to high noise and frequent interruptions, program-service settings, and frequent regional travel by car.

Responsibilities

Oversee clinical care for program participants receiving specialty mental health services and ensure adherence to evidence-based practices, ethics, and compliance requirements.
Lead development and implementation of quality assurance and improvement strategies for Cal-Aim, clinical program standards of care, and behavioral health audits.
Supervise licensed clinical supervisors, compliance managers, and other BBS-registered staff as needed, overseeing departmental activities and clinical productivity.
Provide regular supervision and feedback, including training, professional growth opportunities, verbal and written improvement plans when needed, and evaluations.
Ensure effective quality improvement and quality assurance implementation in programs, including Medi-Cal/Medicare compliance.
Lead Medi-Cal site certifications and maintain or edit clinical policies and procedures.
Oversee compliance managers’ quality assurance work.
Ensure billable documentation is completed and sent to billing by monthly deadlines.
Partner with the Senior Director of Health and Wellness to lead agency clinical services and protocols, including clinical supervision, documentation quality, and privacy practices.
Promote Housing First, Strength Based Care, Trauma Informed Care, and Harm Reduction throughout the agency.
Assess staff productivity against contract financial goals and develop action plans when billing expectations are not met.
Provide clinical supervision to interns, mental health clinicians, and site-specific programs as needed, including signing notes and treatment and assessment plans.
Perform other duties as assigned.