Director of Banquets - Embassy Suites Denver Downtown

Sage Hospitality Group•Denver, CO

13h•Onsite

About The Position

The Director of Banquets is responsible for the successful operation of the banquets department, ensuring banquet activities are conducted professionally and to standard while maximizing profitability. The role manages, motivates, and empowers associates and serves as the banquet department liaison to other hotel departments. It requires strong leadership, communication, and team-building skills with associates, peers, and teams across departments. The Director oversees daily banquet operations, coordinates with customers on event details, and ensures room setups, equipment, supplies, staffing, and menus meet or exceed expectations. The role also manages banquet checks, gratuities, payroll, budgets, equipment, and banquet-area maintenance while maintaining compliance with operating procedures, safety regulations, and service standards. Flexible scheduling is required, including mornings, afternoons, evenings, weekends, and holidays.

Requirements

One to two years of post-high-school education.
Two to three years of experience in a related position with this company or another organization.
Advanced knowledge of catering and food-and-beverage principles and practices.
Experiential knowledge of people management, complex problem-solving, efficient sales activities, and food-and-beverage management.
Ability to investigate and analyze current activities or information involving readily available data and develop logical conclusions and recommendations.
Excellent hearing for verbal interaction with guests and associates.
Excellent vision to view setups.
Excellent speech communication skills for verbal interaction with guests and associates.
Excellent literacy to read Banquet Event Orders and process gratuities and payroll.
Ability to work flexible shifts, including mornings, afternoons, evenings, weekends, and holidays.
Ability to lift, push, pull, and carry tables, chairs, and boxes weighing up to 50 pounds occasionally.
Ability to bend and kneel occasionally for tasks such as taping cords, skirting tables, and picking up floors after functions.
Ability to service clients on short notice and travel variable distances.
Ability to stand continuously for function observation and client site inspections, from one to four hours.
Ability to climb stairs, approximately 55 steps, for 3–5% of a 10-hour period.
Ability to drive distances that vary; driving is used for sales calls.

Responsibilities

Supervise daily banquet operations to ensure compliance with standard operating procedures, Banquet Event Orders, safety regulations, and service standards.
Meet with customers to review Banquet Event Orders and address changes, issues, or problems.
Calculate and review banquet checks for accuracy and present them to customers for signature and payment.
Calculate and prepare daily gratuities and payroll for accurate, prompt reporting to the Controller's department.
Monitor and control maintenance and sanitation of banquet areas and equipment.
Analyze banquet event orders and complete room setups, including setting tables correctly and uniformly.
Communicate with customers, managers, and associates to ensure room setups, equipment, supplies, staffing, and menus meet or exceed customer expectations.
Review schedules, equipment, and supplies, and organize workflow to deliver quality events.
Monitor and control banquet budgets, including labor, beverage, supplies, and equipment costs, coordinating with event budgets to maximize revenue and minimize expenses while maintaining guest service quality.
Implement company or franchise programs and resolve daily operational problems through consistent monitoring of banquet operations.
Ensure compliance with safety and security regulations, standard operating procedures, and service, quality, and hospitality standards.