Director of AV Operations
About The Position
We are seeking a Director of Operations to serve as the operational backbone of the organization. This individual will work closely with ownership to translate vision into execution by overseeing day-to-day operations, driving accountability, improving efficiency, and ensuring all departments are aligned and performing at a high level. This role is ideal for someone who thrives in a project-based environment, enjoys building structure and process, and can confidently lead teams while maintaining a positive and professional culture. The right candidate will help reduce owner involvement in daily operations while improving overall team performance, communication, and profitability. The Director of Operations will oversee operational execution across sales, administration, warehouse, and field operations while helping establish scalable systems and accountability throughout the organization.
Requirements
- 5+ years of operations management, project management, or leadership experience in a project-based environment
- Experience within custom integration, AV, construction, electrical, low voltage, or home services industries strongly preferred
- Proven ability to manage teams, enforce accountability, and improve operational performance
- Strong understanding of KPI management, SOP development, and workflow optimization
- Experience managing profitability, operational efficiency, and performance reporting
- Comfortable leading difficult conversations while maintaining professionalism and team culture
- Highly organized, process-oriented, and proactive
- Strong communication and leadership skills
Nice To Haves
- Familiarity with EOS or accountability-driven operational structures is a plus
- Experience with D-Tools, project management software, QuickBooks, or similar platforms is beneficial
Responsibilities
- Oversee day-to-day operations across office, sales, warehouse, and field teams
- Ensure projects move efficiently from sales through installation and client handoff
- Identify operational bottlenecks and implement scalable solutions
- Improve communication and coordination between departments
- Own company-wide KPI tracking and reporting
- Conduct regular KPI reviews with department leaders and team members
- Hold team members accountable to performance expectations and deadlines
- Ensure one-on-one meetings, reporting, and operational reviews are completed consistently
- Build, refine, and enforce standard operating procedures across the organization
- Standardize workflows to improve efficiency and reduce operational friction
- Help implement systems that improve visibility, communication, and execution
- Assist in rolling out operational structure aligned with EOS principles
- Lead and support department heads, project managers, coordinators, and field teams
- Provide coaching, mentorship, and performance feedback
- Help create a culture of accountability, ownership, and continuous improvement
- Support hiring, onboarding, and organizational development initiatives
- Monitor operational efficiency and project profitability
- Help ensure margin goals and operational KPIs are consistently achieved
- Identify inefficiencies impacting labor, scheduling, callbacks, or project execution
- Support leadership with operational reporting and data-driven decision-making
- Improve alignment between sales, operations, programming, and field execution
- Help ensure scopes, documentation, and project handoffs are accurate and complete
- Reduce internal friction and improve overall operational flow
Benefits
- Health, Dental & Vision Insurance
- Paid Time Off & Company Holidays
- Simple IRA
- Company-provided equipment
- Supportive and collaborative team culture
- Long-term growth opportunity with significant operational impact
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
