Director of Aftermarket

Brenton•Alexandria, MN

14d•$130,000 - $180,000

About The Position

The Director of Aftermarket Business provides strategic leadership and accountability for aftermarket parts and services. This role leads a team of parts specialists, service technicians, and sales managers to deliver responsive, reliable, and valuable customer service. The position combines commercial and financial leadership with technical understanding, team development, and a focus on continuous improvement and customer success. The Director develops and executes growth strategies across parts, service, retrofits, and technical support; owns the aftermarket P&L; and advances customer retention and recurring revenue through maintenance, rebuilds, upgrades, and lifecycle programs. The role also oversees aftermarket operations and customer experience, including order and quotation management, logistics, billing, service performance, and fulfillment. It works cross-functionally to resolve recurring issues, address obsolescence, improve designs, and enhance productivity, responsiveness, and cost performance. The role requires at least eight years of progressive aftermarket, service, or commercial experience, including at least three years in leadership. Experience in automated industrial equipment or packaging machinery is strongly preferred. Willingness to travel as needed is required. The salary range is $130,000–$180,000. ProMach offers salary, medical and dental programs, life insurance, paid time off, and a retirement savings plan with a company match; benefits are available from the first day of employment.

Requirements

At least 8 years of progressive experience in Aftermarket, Service, or Commercial roles.
At least 3 years of experience in a leadership role.
Strong understanding of mechanical/electrical equipment, parts manufacturing, and service delivery models.
Excellent leadership, communication, and influence skills across functions, with strong customer presence and poise.
Proven success driving revenue growth and improving margins in a service-oriented business.
Demonstrated ability to lead teams through change, build customer trust, and implement process improvements.
Proficiency with ERP and CRM systems and Microsoft Office.
Willingness to travel as needed.

Nice To Haves

Experience in automated industrial equipment or packaging machinery is strongly preferred.
Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
Experience with ERP or CRM systems such as Syteline or Salesforce.

Responsibilities

Develop and execute an aftermarket growth strategy across parts, service, retrofits, and technical support aligned with company objectives.
Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions, to achieve revenue and margin targets.
Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.
Oversee quotation and order management, logistics, and billing to ensure accuracy and timeliness.
Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment.
Collaborate with Production, Supply Chain, Engineering, and Marketing to resolve recurring issues, address obsolescence, and drive design improvements.
Champion Lean practices and continuous improvement to improve productivity, responsiveness, and cost performance.
Build, mentor, and empower a high-performing team that demonstrates safety, professionalism, accountability, and customer focus.
Foster proactive customer engagement through structured escalation and resolution protocols.