Aftermarket Operations Director

Butler Machinery Company • Fargo, ND

2d • Onsite

About The Position

The Aftermarket Operations Director provides strategic leadership for Butler Machinery’s Service Operations, Warranty, and Technical Services functions. The role drives operational excellence, continuous improvement, stronger manufacturer partnerships, and improved performance across the Parts and Service organizations, while supporting exceptional customer experiences and the long-term growth of the business.

The Director leads Corporate Service Support teams and works with branch leadership, executive leadership, and manufacturer partners to set operational direction, develop aftermarket strategies, monitor performance, and address business challenges. The position also provides leadership, coaching, and performance management to team members and supports cross-functional initiatives that advance efficiency, customer experience, and business growth.

Requirements

• Bachelor’s degree in a business-related field preferred, or an equivalent combination of experience, training, or education.
• At least 3 years of service, parts, sales, or rental management experience, or equivalent industry experience.
• Experience leading, developing, and mentoring high-performing teams.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational skills and the ability to manage multiple priorities and initiatives.
• Proficiency with Microsoft Office and business reporting systems.
• Ability to lead, coach, and develop others.
• Strong business partnering mindset and collaborative approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to analyze data, identify trends, and translate insights into actionable business strategies.
• Comfort navigating ambiguity, resolving complex challenges, and driving change in a fast-paced environment.
• Continuous improvement mindset focused on efficiency, process optimization, and long-term business growth.

Nice To Haves

• Experience within the construction, agriculture, heavy equipment, or dealership industries.
• Experience working with manufacturer programs, warranty administration, and product support operations.
• Experience utilizing operational, financial, and customer satisfaction metrics to drive business performance.

Responsibilities

• Lead and develop the Corporate Service Support teams, including Technical Communicators, Warranty, and Service Operations.
• Provide strategic leadership and operational direction to support Parts and Service performance, customer satisfaction, and continuous improvement initiatives.
• Collaborate with branch leadership, executive leadership, and manufacturer partners to identify opportunities, resolve challenges, and drive business performance.
• Develop and implement operational strategies, programs, and processes that support organizational goals and aftermarket growth initiatives.
• Monitor and analyze operational, financial, customer satisfaction, and supplier performance metrics to identify trends and recommend improvement opportunities.
• Support pricing strategies and business decisions related to labor rates, service programs, contracts, and other aftermarket offerings.
• Partner with Caterpillar, AGCO, and other vendor representatives to support warranty recovery, service excellence initiatives, product performance improvement, and implementation of new programs.
• Lead organizational efforts related to manufacturer excellence programs and strategic aftermarket initiatives, including performance monitoring and reporting.
• Provide leadership, coaching, and performance management to team members while fostering accountability, engagement, and continuous development.
• Support cross-functional projects and organizational initiatives that drive operational efficiency, customer experience, and business growth.
• Work within and promote the vision, mission, and values of BMC.
• Perform other duties as assigned.
• Organize, communicate, and delegate responsibilities and priorities to subordinates.
• Encourage and monitor career development, providing technical training, coaching, and expertise as needed.
• Ensure compliance with employees’ performance standards through coaching, counseling, and performance reviews at least annually.
• Provide regular and timely feedback that recognizes employee performance, motivates employees, and promotes self-development.

Benefits

• 10% guaranteed annual employer retirement contribution, with up to an additional 5% discretionary employer contribution, subject to eligibility requirements.
• Bonus Incentive Plan eligibility.
• Health insurance with three plan options.
• Health Savings Account with employer contribution up to $1,300 per year.
• Dependent Care Flexible Spending Account.
• Dental insurance with two plan options.
• Vision insurance.
• Basic Life/AD&D and supplemental life insurance.
• Employer-paid short-term disability coverage at 60% of base pay or salary.
• Long-term disability coverage.
• Maternity and paternity benefits.
• Holidays.
• Paid Time Off (PTO).
• 401(k) plan.
• Employee Assistance Program, including health coaching.
• Employer-paid SmartDollar financial planning program.
• Legal Shield/ID Shield products.
• Voluntary cancer, accident, and hospitalization insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Director