Director of Activities & Guest Experiences

TPG Hotels & Resorts•Meredith, NH

About The Position

The Director of Activities & Guest Experiences develops and oversees year-round resort programming and personalized guest experiences at Mill Falls. The role creates and updates a 12-month activities calendar, coordinates seasonal lakefront and winter activities, and develops family- and children-focused programming. It also works with Reservations and Front Office to identify guest interests and special occasions before arrival and coordinate tailored activities, amenities, and pet-friendly experiences. The position serves as a visible guest resource for recommendations and local experiences, builds relationships with local businesses and recreational providers, and collaborates across resort departments to deliver seamless guest experiences. It coordinates activity communications and promotion with Marketing and manages programming budgets, staffing, supplies, equipment, vendors, safety, participation tracking, guest feedback, and performance evaluation.

Requirements

Bachelor's degree in hospitality management or recreation management is preferred; equivalent experience may be considered.
Previous experience in progressive leadership in hospitality, resort recreation, guest experience, activities management, or a related field.
Strong organizational, communication, and interpersonal skills.
Ability to develop engaging experiences for guests of different ages and interests.
Comfort interacting directly with guests and proactively initiating conversations.
Experience coordinating events, recreational programming, or seasonal activities.
Ability to manage multiple priorities and work independently.
Strong attention to detail and a genuine passion for hospitality.
Flexible availability, including weekends, holidays, and peak seasonal periods.
Ability to operate a motor vehicle.
Ability to stand and/or walk for extended periods; bend, reach, pull, push, and kneel; and lift up to 50 pounds.
Ability to work with some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises, following basic safety precautions and using applicable protective equipment.
Close vision, with or without corrective lenses.

Nice To Haves

A bachelor's degree in hospitality management or recreation management.
An outgoing, entrepreneurial approach to hospitality.
Enjoyment of working directly with families and children.
An appreciation for outdoor recreation and the New England lifestyle.
Creativity in introducing new guest experiences.

Responsibilities

Create a 12-month rolling resort activities calendar and review and update it every two months based on weather, seasonality, occupancy, guest demand, and available resources.
Coordinate seasonal programming, including summer watersports and lakefront activities, winter activities, family programming, and holiday events.
Introduce new activities that make use of the resort's lakefront location and New England surroundings.
Coordinate and promote EKAL and other resort partners and their recreational offerings.
Ensure activities are scheduled, promoted, staffed, and executed appropriately.
Work with Reservations and Front Office to identify upcoming arrivals, including families, children, guests celebrating special occasions, and guests traveling with pets.
Contact families and pet owners before arrival to introduce experiences and identify preferences, needs, children's ages, and interests.
Coordinate age-appropriate activities, welcome amenities, pet-friendly amenities, special requests, and personalized guest experiences with appropriate departments.
Develop a consistent year-round family and children's activity program, including programming for school vacations, summer weekends, holidays, and high-occupancy periods.
Explore partnerships with local attractions, recreational providers, and activity vendors.
Act as an accessible, visible resource for guest recommendations and experiences, including local attractions, outdoor activities, seasonal events, and family activities.
Build relationships with local businesses and recreational providers to expand guest offerings.
Collaborate with Front Office, Housekeeping, Sales, Marketing, and other departments to ensure seamless execution.
Maintain an accurate activities calendar and coordinate its promotion through the website, email, social media, and on-property signage.
Ensure guests receive timely information about activities before and during their stay.
Develop promotional materials and schedules consistent with the resort's positioning and brand identity, and identify opportunities to promote seasonal packages and activity-based experiences.
Develop annual programming plans and manage activity expenses within established budgets.
Coordinate staffing, scheduling, supplies, equipment, and vendor relationships for resort programming.
Ensure activities follow established safety procedures and operational standards.
Track participation, guest feedback, and financial performance, and identify opportunities for incremental revenue.
Regularly evaluate programming to assess guest interest, participation, and opportunities for improvement.