Director Occupational Health Operations
About The Position
The Director of Occupational Health Operations provides strategic and operational leadership for the Occupational Health department. The role oversees administrative operations, policy development, budget preparation and financial management, workforce performance, technology and Epic/EMR optimization, space and resource utilization, logistics, vendor management, and objectives and key results (OKRs) and performance reporting. The Director partners with senior clinical and operational leaders across the organization to advance strategic growth, optimize services and resources, and align work with Occupational Health, the Caregiver’s Office, and enterprise priorities. Data, dashboards, financial analysis, and performance metrics are used to drive accountability, inform decisions, and continuously improve Occupational Health services across the enterprise. The position is onsite at the Cleveland Clinic Administrative Campus (CCAC), Monday through Friday, 8:00 a.m. to 4:30 p.m., with occasional travel to other Northeast Ohio locations. The role includes oversight of Occupational Health service lines, including Caregiver Occupational Health Services, Cleveland Clinic AtWork, Caring for Caregivers, and the Center for Workplace Violence Prevention and Caregiver Well-Being.
Requirements
- Bachelor’s degree in business, healthcare administration, or a related field.
- Seven years of progressively responsible related work experience, including three years of management experience; a master’s degree may offset two years of the experience requirement.
- Knowledge of budgeting, cost analysis, staffing plans, supervision, and operational analysis.
- Demonstrated experience in financial and budgetary management, including budget development, financial analysis, resource allocation, and expense management.
- Ability to direct and evaluate the efforts of others.
Nice To Haves
- Master’s degree.
Responsibilities
- Direct Occupational Health administrative operations and provide enterprise-wide program support.
- Monitor operational and financial performance and develop systems for daily oversight, compliance tracking, productivity, and continuous improvement.
- Develop annual operations OKRs and monitor performance.
- Develop and manage budgets across Occupational Health service lines.
- Oversee billing workflows, accounts receivable, and financial performance.
- Develop and oversee Tableau dashboards, reports, and data analytics for compliance programs, workforce productivity, and departmental services.
- Use data to identify trends, measure outcomes, and support strategic decision-making.
- Partner with senior clinical leaders on staffing and schedule optimization.
- Manage direct reports, including hiring, onboarding, performance evaluations, corrective actions, annual performance reviews, and staff development.
- Develop and review department and organizational policies aligned with the enterprise.
- Lead Epic/EMR template management and optimization and collaborate with clinical and IT leaders to improve EMR workflows, technology, and data integrity.
- Support strategic growth planning, space optimization, resource allocation, and development of new programs and services.
- Support departmental OKRs aligned with Caregiver’s Office and enterprise priorities.
- Provide logistical oversight and ensure effective utilization of departmental resources.
- Manage external vendor contracts and agreements, including performance and compliance.
- Manage client relations to support optimal experience and retention.
- Partner with senior clinical leaders to support compliance with Cleveland Clinic policies and procedures.
- Drive continuous improvement, operational efficiency, accountability, and alignment with enterprise standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
