Director, North America Collections
About The Position
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. The Director, NA Collections provides strategic and operational leadership for Grainger's North American Collections, Billing, and International Credit & Collections functions, leading a team of more than 250 colleagues across the U.S., Canada, and Panama. This role is responsible for optimizing working capital, enhancing the customer experience, driving continuous process improvement, and ensuring operational excellence through scalable, efficient shared services operations.
Requirements
- Bachelor's Degree in Finance or Accounting required
- 5+ years experience in finance leadership. required
- Experience analyzing operational and financial issues using relevant data and performance measures and monitoring project execution against established plans and measures.
- Experience leading organizational or process changes by communicating requirements, implementing changes, and monitoring adoption.
- Experience coordinating cross-functional stakeholders to establish decisions, responsibilities, and implementation plans.
Nice To Haves
- Certified Public Accountant (CPA) preferred
Responsibilities
- Lead Grainger's North American Shared Services organization, including Collections, Billing, and International Credit & Collections.
- Develop and execute collection strategies, policies, and procedures to manage cash flow and reduce outstanding receivables.
- Oversee resolution of complex customer account matters, including settlements, payment arrangements, extensions, and write-offs.
- Partner with Credit, Sales, Customer Service, and business leaders to resolve escalated collection issues involving customer accounts, payment arrangements, and receivables.
- Establish and execute Shared Services priorities and define performance expectations, process-improvement priorities, and accountability for operational results.
- Identify, evaluate, and implement process and system enhancements that improve efficiency, accuracy, and customer experience.
- Provide strategic operational leadership by aligning Shared Services activities with corporate objectives, business plans, and budget commitments.
- Define and monitor key performance metrics, service level agreements (SLAs), and productivity measures to drive operational performance and reporting.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
- 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts
- Tuition reimbursement
- Student loan refinancing
- Free access to financial counseling, education, and tools.
- Maternity support programs
- Nursing benefits
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents.
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What This Job Offers
Job Type
Full-time
Career Level
Director
