Director Operations North America

Web Industries Inc•Marlborough, MA

17h•$149,500 - $189,400•Onsite

About The Position

Web Industries is a 100% employee-owned company (ESOP) that offers advantages beyond great pay and excellent benefits, fostering a sense of ownership and shared success. The company values collaboration, determination, and personal responsibility. Web Industries believes the employee experience is paramount to success and offers exposure to diverse cultures, locations, industries, and technologies, aiming to help employees achieve a fulfilling life and rewarding career. The Director of Operations, NA will provide strategic and operational leadership for the company's manufacturing operations across Aerospace, Medical, Industrial, and Consumer markets. This role directly leads NA Plant Managers and is accountable for the performance of the manufacturing organization, focusing on safety, quality, delivery, productivity, cost, capacity, inventory, and employee engagement. The Director will establish a consistent operating culture and performance management system across plants, while respecting the unique requirements of each market. Collaboration with Plant Managers and cross-functional leaders will drive operational excellence, enhance manufacturing capabilities, optimize resources, and ensure the organization meets customer and business needs.

Requirements

Bachelor's degree in Manufacturing, Operations, Business, or a related field.
10+ years of progressive manufacturing and operations leadership experience.
5+ years of experience leading multiple manufacturing facilities and/or Plant Managers.
Demonstrated experience managing manufacturing performance across multiple sites.
Strong financial and business acumen with experience managing plant budgets and operating costs.
Demonstrated success improving safety, quality, delivery, productivity, and cost.
Strong understanding of manufacturing processes, production planning, supply chain, quality, and engineering.
Proven ability to lead through Plant Managers and develop strong operational leadership teams.
Strong change management, communication, and problem-solving capabilities.
Must be able to work on government contracts.

Responsibilities

Provide strategic leadership and direction to Plant Managers across Aerospace, Medical, Industrial, and Consumer manufacturing operations.
Establish clear operational expectations, objectives, and accountability for each manufacturing facility.
Ensure plants execute business strategies and achieve operational and financial commitments.
Establish a consistent operating rhythm across all facilities while allowing flexibility for market- and product-specific requirements.
Regularly review plant performance, identify risks and opportunities, and establish corrective actions.
Develop and maintain a strong culture of accountability, ownership, continuous improvement, and operational discipline.
Ensure appropriate organizational structures, staffing levels, and leadership capabilities across the plants.
Establish and manage common operational KPIs, including Safety, Quality, On-time delivery, Productivity, Labor efficiency, Manufacturing cost, Scrap and yield, Capacity utilization, Inventory, OEE, and Employee engagement.
Establish regular performance reviews with Plant Managers and leadership teams.
Identify underperformance and ensure timely corrective and preventive actions.
Drive consistency in operating practices, management systems, and accountability across facilities.
Ensure plants have clear annual operating plans and measurable improvement objectives.
Partner with Finance to develop annual operating budgets and forecasts.
Drive labor productivity, material efficiency, overhead management, and manufacturing cost improvements.
Identify and execute cost-reduction opportunities without compromising safety, quality, compliance, or customer requirements.
Review plant financial performance and ensure corrective actions are implemented when performance deviates from plan.
Ensure capital investments are aligned with business strategy and deliver expected financial and operational returns.
Ensure manufacturing operations consistently meet customer delivery requirements.
Establish clear accountability for schedule adherence and on-time delivery.
Partner with Supply Chain and Commercial teams to resolve customer delivery risks.
Ensure plants have effective production planning, scheduling, and execution processes.
Proactively identify potential customer-impacting issues and establish recovery plans.
Support strategic customer relationships where operational performance is a key component of the relationship.
Partner with Quality leadership to ensure manufacturing operations consistently meet customer and regulatory requirements.
Establish a culture in which quality is built into the manufacturing process rather than inspected into the product.
Ensure plant leadership maintains appropriate focus on quality performance and corrective actions.
Support compliance with applicable Aerospace, Medical, Industrial, Consumer, and other industry-specific requirements.
Ensure effective response to significant customer complaints, quality issues, and audit findings.
Drive accountability for sustainable corrective and preventive actions.
Establish safety as a core operating priority across all manufacturing facilities.
Support Plant Managers in meeting safety performance and compliance requirements.
Ensure appropriate safety systems, training, risk assessments, and corrective actions are in place.
Promote a proactive safety culture focused on prevention and employee engagement.
Ensure compliance with applicable environmental, health, and safety requirements.
Lead, coach, and develop Plant Managers to strengthen overall manufacturing leadership capability.
Establish clear performance expectations and development plans for Plant Managers.
Build a strong pipeline of manufacturing leadership talent.
Identify organizational capability gaps and develop appropriate training and development programs.
Promote succession planning for key operational leadership positions.
Establish a culture of collaboration and knowledge sharing across plants.
Develop strong leaders who can independently manage plant operations while remaining aligned with overall company strategy.
Establish strong partnerships with Supply Chain, Quality, Engineering, Finance, Commercial/Sales, Human Resources, IT, and Product Development.
Ensure operational priorities are aligned with overall company objectives.
Provide manufacturing input into strategic business decisions.
Balance customer requirements, operational capabilities, financial objectives, and long-term business strategy.
Serve as the senior operational escalation point for significant manufacturing issues.
Build and lead a high-performing, consistent, and scalable manufacturing organization.
Ensure Plant Managers and their teams deliver safe, high-quality, cost-effective products on time, while developing the people, processes, capacity, and capabilities required to support the company's long-term growth.
Establish a common operating culture across the manufacturing network, drive accountability through Plant Managers, and ensure that operational excellence becomes a sustainable competitive advantage for the business.