Director, New Verticals Strategy & Operations

DoorDash USA•Seattle, WA

1d•Hybrid

About The Position

The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more. As a Director on our Retail Strategy & Operations team, you will be the single threaded owner for all consumer initiatives including growth, shopping experience, and co-manage the P&L with our GM of Retail. You and your team will own high-impact customer initiatives end to end. You will partner deeply with product, engineering, and design to develop both a vision for the future of local retail as well as the tactical steps to get there. You will work on initiatives that drive customer conversion, generate cross-category adoption, net-new off-app growth strategies, affordability paradigms tailored for a best-in-class retail experience. You will be accountable for the top line number for retail, partnering with finance & cross-functional partners through planning cycles and managing to that line throughout the quarter. You will report into the GM of Retail within our New Verticals organization and manage a team of direct & indirect reports. This is a hybrid role, with a blend of in-office and remote work including travel cross-country 3-4 times per quarter on average.

Requirements

Solve problems from first principles.
Operate at 10,000 feet and 1 foot.
Thrive in ambiguous, startup environments.
Be consumer obsessed.
Have 5+ years of experience managing high-performing teams.
Have 10+ years of experience in high-performance cultures (tech, operations, strategy, consulting, banking, or related).
Completed BS/BA Degree.

Responsibilities

Own high-impact customer initiatives end to end.
Partner deeply with product, engineering, and design to develop both a vision for the future of local retail as well as the tactical steps to get there.
Work on initiatives that drive customer conversion, generate cross-category adoption, net-new off-app growth strategies, affordability paradigms tailored for a best-in-class retail experience.
Be accountable for the top line number for retail, partnering with finance & cross-functional partners through planning cycles and managing to that line throughout the quarter.
Manage a team of direct & indirect reports.
Build DoorDash’s next big business, from high-level strategy to nitty-gritty operational details.
Develop a strategy to turn DoorDash Retail into the “go to” way customers shop.
Transform strategies into operational experiments that create measurable and actionable outcomes and feed back to your larger roadmap.
Assess the operational and financial impacts of your decisions, and use your judgement to balance the short and long term trade offs.
Lead and develop your own pod to build.